Mercedes-Benz USAReviews of mbusa.com

We are very disappointed about having a GLC 300 2016. It’s at 91,500m. The check engine light just went on. There’s no power or boost when pressing the accelerator. We took the vehicle to an authorized Mercedes repair shop and they said an error code led them to diagnosing a bad turbo waste gate (vacuum solenoid) which they said is internal to the turbo and cannot be replaced or repaired without replacing the entire turbo with a new one. The total repair plus tuning the new turbo will cost a crazy staggering amount of approximately $7000! We bet JP cars won’t have this kind of problem. Comparing with Japanese cars, MB seems a trash. We will definitely let the people in the world know our experiences. We wonder for this model at this mileage, if the problem we’re having is common. We contacted MB customer support, no replies yet. This is BAD! The garage people told us that the maker redesigned the turbo to avoid the problem we had. So the old turbo was a designed defect! And THERE WAS NO RECALL!!!!

We purchased a G 550 in 2020 and before the warranty period ended, paint began to bubble on the back and and there was rust everywhere (case number 2-32833698794). We brought it to our local dealer who said we had to contact Mercedes North America Costumer Service. We were put in touch with a representative named Tiffany. Through numerous emails and phone calls she has been absolutely ineffective - and is now completely unresponsive. This has been going on for 9 months! Our last email and phone call were about 3 weeks ago. We spoke to a different customer service rep who told us she couldn't help us - only Tiffany could - and that no one anywhere in the entire customer service department had a manager (we asked this three times - and she repeated that they report to no-one). We then had her leave messages with Tiffany and we also sent our last email where we practically begged for her just get back to us with anything (even if it was "we have no answer yet"). We are now at the point where we've waited so long that the rust has gotten worse and we may need to replace the entire door. So now Mercedes not only sold us a defective car, but they are also costing us additional money because they do not have a customer service department who can get back to us in a competent and efficient manner. We have been loyal Mercedes buyers and have purchased Mercedes for the past 20 years. This is our last. Honestly don't do it if you have doubts. So many other luxury brands out there that will actually get back to you and treat you like a human.

I cannot beleive that MB USA doesn't care about their customers, their products, nor their reputation. I bought a GLC 300 4matic coupe with about 36K miles. At 62K miles the check engine light for the crankcase ventilation valve came on. In August 2022 I contacted MB for a goodwill repair and was ghosted while awaiting repair decision. I was told by their representative that there was no problems with driving the car while I waited. Today I called to inquire of my claim and wait; now I am being told that I am 1K miles over the milage limit for goodwill repair assistance. This is unbeleivable and very deliberate. MB USA had absolutely no intentions of honoring a repair for this problem. The problem is systemic with their SUVs. Just enter the code P052E in Google and you will see that this is a serious defect with MB engineering. They have lost at least 10 customers from my experience alone, thus far. I am a Registered Nurse, and I am constantly sharing my experience with other nurses, doctors and healthcare professionals. Three have purchased BMWs, three have purchased Porches, and one an Audi. The others are waiting, but one is test drving a Range Rover this weekend. Personally, I will not continue to beg MB USA. But I will spead the word every chance I get. MB USA has a F rating with the BBB. That basically means that MB USA DOES NOT care about their customers. PLEASE DO NOT PURCHASE a MB vehicle, unless you have money to waste.

I took my Mercedes in for a recall. I picked my car up and the AC was not working. I took the vehicle back. They now want $2000 to replace compressor and my AC was working when I dropped off my car. I was looking to buy a new car but it will not be a Mercedes!

my Mercedes failed the brake booster recall in 6/2022 and was towed from home to the FT Walton Mercedes dealership until it could be repaired. Received a call to pick it up on 1/20/2023. It had 4 flat tire, rust stains on the outside of the car from a sprinkler system, back hatch button was broken, radio panel was blank, A/C had rusted and didn’t work, windshield wiper arms were rusted, car was shaking when driving due to the car not being started or moved in over 6 months. I have made over 200 calls to Mercedes -Ft Walton and the Mercedes Benz Customer service with no return call or it everyone else responsibility. I AM NO LONGER DRIVING THE CAR BECAUSE I DON’T TRUST IT. I JUST WANTED THEM TO RETURN THE CAR IN THE CONDITION I GAVE IT TO THEM!!!!!!!

To: MBUSA Mercedes Benz USA, LLC Customer assistance center 1 mercedes benz drive Sandy springs, ga 30328 The following is my survey that was submitted to Mercedes Benz of Covington (LA) on February 14, regarding my service appointment February 6, 2023. To this date (February 20), I await a reply. Today is now March 14 and still no reply from MBOC or MBUSA. I spoke with MBUSA customer service on March 10 who said he would escalate my issue to the MBOC general manager. My original review is below. The service department finds ways to scam customers out of money. They tell me that things are wrong with my vehicle that are not true. My last experience was absolutely horrific! I would not recommend any Mercedes owner to take their vehicle to MBOC. (As of today, March 14, I will NEVER purchase a mercedes benz ever again). What a horrible experience! My appointment included: oil change, tire rotation, and brake recall. I arrived at 10:07am and did not leave until 4:47pm. That's an entire work day and completely unacceptable. At 2:30pm when my car was finally ready, I got in and my ABS Wheel Sensor Light on (which was not on when I arrived). I was told by the service advisor that the tech said it was on when I arrived. I disputed the LIE. She then came back and said it came on during the wash service. I was told the water made the ABS WSL come one. Garbage!! What a pack of lies...which was it???....when I arrived or the wash service? I had just driven in the rain and the light did not come on!!! They tried to swindle another $900 out of me. She then stated that although Mercedes does not permit one wheel sensor to be replaced, they would do it for me since I was in a bind. I told her and the service manager that I don't have a problem with paying for repairs, as long as they are TRUE repairs. I knew there was not an issue with my wheel sensor. She said the sensor was corroded. I asked to see it. The service advisor told me that she would take a picture of it. I watched through the service window no picture was taken. She brought me a sensor that had ZERO corrosion on it!! I asked where is the corrosion, and she said it's in the piece on the wheel. If that's the case, there would have been some on the sensor that was given to me. Further, I was charged $185+ tax for an item that is $91. I further know that it was a lie, because if the ABS light was on when I arrived why was that not written up in my multipoint inspection. The service manager says that he told them to disable the sensor so the light would go off. They kept pressuring me to spend another $900 and then said they could take 20% off of that I refused and they then said will replace one and it'll be $185 when I receive the bill it was $202. She says it was because of the tax however she says that they only replaced the passenger side because it was had the worst corrosion. She had initially told me that Mercedes-Benz would not allow them to replace just one and that they are required to replace both. Yet as a favor since I was in a bind they would replace just the one. Also said that it would be very possible in another week or two that the central light will come back on on the driver side. (As I write this update today, March 14, my Check Engine light came on the day after I wrote the survey review, Feb. 15. I have not been able to drive my vehicle since). Further, I believe that this dealership runs scams because during my last service visit, I was told that there was an oil leak and that I could have it repaired when I came back in September (2022) for my B service. I didn't return in September. I returned today in February (2023) and nothing regarding an oil leak was mentioned during the 21 point inspection. At my departure, I asked a salesman to speak with the GM. He/She would not come out to talk with me, and had the salesman refer me to the service manager. While talking with him, I reiterated that my issue was not monetary, but the fact that I was being charged for an unnecessary service. He seemed surprised when I told him that I was charged the $185.00+. He says he told them to disable the sensor light. I will never return to MBOC. The entire experience has given me cause to question past repairs that I was told were needed. I have concluded that I will never purchase another Mercedes-Benz. Very disappointed with MBUSA handling of service issues.

Mbusa does not stand by their product. They basically washed their hands and stuck me with 4500$ bill for repairs. Labor cost at 275$ per hr. To tell me nothing, other than sorry we can’t help you. With less than 72000 miles on my car. Won’t be purchasing another ever. Sad to say!

Renewed my MercedesMe Embrace account and was charged for 4 years, stıll cant start my remote start on the app. Called over 20 tımes and get dıfferent storıes and never resolved my matter, horrıble mercedesme company and servıce,Wouldnt recommend for anyone