Mitchells & ButlersReviews of mbplc.com

Spent three hours having a meal because the service was so slow. It would have been even slower if we hadn't kept complaining. No dedicated server just different staff trying to keep up with customers. Don't think about using or buying a voucher, you won't get a refund.

I reached out to Mitchells and Butlers regarding a parking fine whilst using the car park at one of their Toby Carvery branches in Sheldon/ Birmingham. Not impressed how they literally disregarded everything as it's not their problem. Unbelievable. They have lost a loyal customer not that it makes one iota of difference to them one way or another. I am just glad I don't work for them if they treat their employees as dismissive as that.

My family and I had our Christmas lunch today at Meadow Lark, Dudley. The food was fantastic and the staff were wonderful. I can't rate them highly enough. We all left the pub feeling very happy and satisfied with the way we had been looked after. Well done to all the staff and a sincere thankyou from my family and I.

Mitchells and Butlers are useless. I have applied for many jobs there and they wouldn't even have the decency to reply me back. They are useless! They look down on the people who have no job for now.

Gift Card Zero Stars I purchased a gift card from the website and was overcharged. When I contacted Browns, they informed me that their gift cards are outsourced to Mitchells & Butlers. They advised me to reach out to them directly. I contacted Mabgiftcards but received no reply or acknowledgment. I followed up with Browns again, but they were still unable to help and only said they had forwarded my complaint to Mabgiftcards. Once again, no response or acknowledgment. I would avoid this service, as if anything goes wrong, no one will take responsibility or show any interest in helping.

Great meal and service at the Four Topped Oak again. Emma and Nathan were great as usual. Will be back soon.

This brand just refuses to accept any constructive criticisms and their guest care team Anne, Joanne Emma and Eve never listen or apologise for anything and become extremely abusive if you respond to anything they say.

Second poor review after the appalling response from the “manager”. This individual sent me a response that was extremely rude with no factual basis, asking me to ring to discuss my complaint! They did not even have the common courtesy to put their name to it. Your staff should be very careful how they word responses and make sure that they are correct in what they are saying. The pub was filthy and food cold. As it is virtually impossible to contact Mitchell and Butlers you get nowhere. Do not recommend their brand.