Mitchells & ButlersReviews of mbplc.com

Food and Service was excellent. The issue was Head Office/Customer Services. I rang them prior to going on Sunday. Checked that they took One4All Vouchers. They said they did. Had a lovely Meal. Went to pay and the Waiter was saying our Card was "Declined" Turns out they don't. Very Embarrassing for my Wife and I as it was obvious to other Customers that there was, through no fault of ours, a problem with the Bill. The least M+B should of done is refunded our Money as we had to pay out of our own Funds, leaving us short. M+B were completely uninterested. This should and could have been settled amicably. M+B chose not to. It ruined a rare opportunity that my Wife and I have for going out for Sunday Lunch.

The Artichoke, Brentwood, Essex We arrived at 12.50 for a 1pm booking and was asked to wait in the bar for a table. Every table in the bar was covered in empty glasses, cups & plates. Half an hour later at 1.20pm we were called through to the 'restaurant' which was in a very dilapidated state and was filthy dirty. The walls were dirty and covered in hand prints, the paintwork chipped and dirty and the ceiling covered on cobwebs. The food was luke-warm and the roast potatoes were as hard as bullets. The gravy station was awash with spilled gravy. The whole time we were there we saw one waitress who was spread so thin as to make getting her attention pretty much impossible. Look I know that this is a cheap meal but basic food hygiene and cleanliness are surely not a big ask. I will not be returning to this or any other Toby carvery outlet, and I will be advising all of my friends and colleagues to avoid them as well.

Went to Mitchell’s and butlers Herne bay our waitress was brilliant..,really lovely girl,so helpful,if you have the steak make sure you have good teeth,

Really dissapointed had a great meal at chimneys ( hooton) about a month ago & thought we would treat the family (8 of us) to a meal 23/03/25 as the meal we had was superb. Not this time,I had along with 2 more in the group a trio roast dinner,now bear in mind a month previous I ordered the trio roast & it was superb lovely large plate of meats roasties Yorkshire pudding carrot & parsnip + a side dish of 6 mixed veg,absolutely stunning my wife had a completely different dish.so imagine my horror after bigging the roast up to the family that when the 3 trio of roasts arrived there were only 2 side dishes of veg.when I asked where the other dish was i was told "it's 1 dish between 2" We had to ask twice for tap water for the table.at the end of the meal i asked for the bill & noticed there was a service charge of 10% ( because we had a group of 8 )i challenged this & eventually the 10% was knocked off.i normally don't question a bill i just pay but what a liberty.the meals themselves were excellent & the puddings just as good,but I'm afraid we will be booking elsewhere as I don't like the sneaky 10% being added for groups of 8 or more & i don't like them changing the side dishes.its not clear none of it.we eat out as a family quite alot but we will not be eating at chimneys hooton again as a family.