Mitchells & ButlersReviews of mbplc.com

I worked for a company bought by m&b for 3and half years as a delivery driver in late August I was called into the office by my manager with him was one of the big bosses from m&b whom I will not name. I was told in no uncertain terms that my job as driver was being made untenable in September, I was given 3 options 2 of which were being given a job by 2 delivery companies one of which was basically going to take over the job I was doing and delivering to all the sites I was doing.the other option was redundancy I was given just over a months notice of this which frankly totally stank. The commitment, energy,not to mention no sick leave,lateness or ringing in sick meant for nothing ,my wife was totally devastated about this and put her on the brink.i had to act quickly and get a job,luckily I managed to do this but lost out on any redundancy I would have been owed.ok, it was my choice but the way I was treated as a loyal hardworking person was a sham at 62 they could have least let me finish my days its all about money at the end of the day,companies like this are cold and heartless and care not for people its all about profit.its things like this that tip people over the edge.so, shame on you mitchells and butler and all you stand for.

My experience with Mitchells & Butlers has been extremely disappointing. What started as a relatively minor issue at one of their pubs, The Arnos Arms, became a much more serious customer-service problem due to the rude & dismissive treatment by the duty manager, & we consequently left without dining. I subsequently escalated the matter to Mitchells & Butlers Guest Care, expecting the group to properly recognise the nature of the complaint. Instead, they significantly underestimated both the seriousness of the experience and the inconvenience caused. Initially underplaying the issue, they eventually acknowledged their error & offered a small goodwill gesture which, in my view, was wholly inadequate & did not reflect what had happened. What particularly disappoints me is that this is a major hospitality group operating well-known brands such as Miller & Carter. I had previously regarded the group more highly, but this experience has significantly damaged my confidence in Mitchells & Butlers as an organisation and in the brands within its group. What began as a pub-level problem ultimately became a group-level customer-service failure.

The world turned upside down in Reading. Carvery fantastic for the price. The staff were friendly. They welcome electric car drivers with charging points by the main entrance. The disabled parking was blocked of by cones as they use it for deliveries. I moved the cones as blocking disabled parking is not acceptable. They asked me to move and I did so. My Uncle of 92 is severely disabled. Unacceptable

The Garden Gate, Hampsted. Ambience great, Facilities OK, service total rubbish. We arrived and, after no activity, went to order drinks at the bar. 10 minutes later we got the drinks and were told it would be quicker to order on the app. So, halfway through the drinks I downloaded yet another app, fired it up, only to be told 'table service is not available'!! My companion went to the bar to order the next round (another 10 minute wait) and was told the beer I was drinking (Proper Job) was only available in a bottle. 'Not true' they said, 'we've just had a pint and want another one'. 'Only in a bottle' was the reply so a bottle was reluctantly accepted. When the drinks arrived I saw not only was it a bottle it was also low alcohol. So my companion went back to argue the toss and appeared triumphantly 5 minutes later with a pint of the proper stuff. And then 5 minutes after that, a man arrived to announce that we had not paid for the drink!! We explained the situation, he got the message, and the problem went away. But to be accused of not paying for drinks is . . . well 'unacceptable' is too kind.

M&B and associate restaurants have always offered poor thrown together microwave meals and greasy carveries at over inflated prices. Now they’ve decided to branch out into environment degradation by destroying local environments #whitewebbsoak Ethically bereft company. They’ve recently closed a restaurant in Sutton Park and new owners of the building have excelled.

Did you have a nice Dinner. My daughter and I booked a dinner for my grand daughter's 21 st birthday celebration on 26th December. This was at the "Toby Carvery" a M&B brand pub/restuarant In Bishopstoke, Hampshire that had recently reopend after damage and refurb, Can yoy Imagine the anger and dismay when they phoned at about 1030am on the morning of the 26th to say that the booking was cancelled. While that is clearly a matter of organisational mismanagement by the local manager - with probable plausible excuses; I would expect M&B to put in place people who could do justice to the ir brand expectations. I'm sure the M&B directors had a great Boxing day experience. Ours? not so great.

Dear Clara Owen, Further to our recent correspondence regarding your case. I wrote to the Beehive Harvester and I have since received a response from Ashley Wade, the Beehive Harvester. I have outlined Mr Wade’s response below for your reference. ’Thank you for your recent correspondence. We understand that there is an active police matter regarding these guests. They have been asked not to attend our business on Thursdays, and have not adhered to our request. Should they continue to cause such a disturbance, our General Manager will have to consider barring one or both from our business permanently. We would be most grateful if you could assist by passing this on to your constituents.’ I hope you will not hesitate to contact me again if you have further comments to make on this or would like my assistance on any other matter. Yours sincerely, The Rt Hon Sir Iain Duncan Smith MP Member of Parliament for Chingford & Woodford Green House of Commons London, SW1A 0AA

Was told gift card expired at midnight on the day it states printed on the voucher . To now be told it expired at midnight the day before . Date on gift card itself still shows as valid. So £200 they wont accept . Customer service tel number rubbish. Will not buy again .