Mitchells & ButlersReviews of mbplc.com

We visited The Brassmill in Keynsham and had excellent customer service. The bar person was very polite and helpful, his name was Jack and in my opinion he deserves recognition 👏 well done Jack.

Despite the negative reviews i can't give less than 5*, wish i could give 10. Chloe in Customer Service went above & beyond when i spoke to her. I had an issue with a gift card which due to having family issues to deal with - had recently expired. Chloe went above & beyond & updated my card for another year & also issued me with a letter to prove the steps she had taken to rectify my issue. If Mitchells & Butlers issue a Star Employee Award Chloe should be 1st in line. Thank you so much Chloe, wish i could give u more than 5 star **********

Josh and the staff made us feel very welcome the food was great. The fire was on and The White Horse was very welcoming. We rebooked for Sunday with all the parents and also tried to get in Christmas Day. The staff were happy to take my number and if they had a cancellation would let me know. Overall we had excellent service, good food and a welcoming place and staff. Thank you.

Had a M&B gift card which was almost expire, the Customer Service team in Birmingham couldn’t be more help. Extended my card for another six months, thank you. Great Customer Service.

First class email customer service with a gift card query. Thank you, Abi!

My family and I had our Christmas lunch today at Meadow Lark, Dudley. The food was fantastic and the staff were wonderful. I can't rate them highly enough. We all left the pub feeling very happy and satisfied with the way we had been looked after. Well done to all the staff and a sincere thankyou from my family and I.

Great meal and service at the Four Topped Oak again. Emma and Nathan were great as usual. Will be back soon.

Had a lovely meal and drink at o'neils in Hanover Street the food was lovely and the staff were great dot was lovely and friendly would recommend here