maxrebates.comReviews of maxrebates.com

Response from maxrebates.comJul 26, 2023

Hi Doug, We got a report regarding this concern of yours about a missing cashback order. Tyra is one of our best customer service representative, making sure that all customers are well assisted and just following process and protocols. We do apologize if she did not meet your satisfaction. Based on report provided, your submitted claim happens to be more than 90 days from the day that you have made the purchased. Our merchants typically do not entertain or accept reviews of order if this is more than 90 days, what Tyra did is she try to push the claim to be submitted and review by merchant. We always make sure that we follow guidlines and I believe that you see the information about the 90 days restriction for submitting order inquiries. I hope you can understand that we do our best to assist all of our users. We will get in touch with you if we get any updates, please extend your patience while we process this. Sincerely yours, Kim MaxRebates customer service specialist

Response from maxrebates.comJul 3, 2023

Hi Rog, We are saddened to hear this from you and if I am not mistaken you were able to send an email and got an assistance with one of our representatives last Friday. I have reviewed your conversation with her and found out that you were having troubles verifying an order to proceed with a payment request. Please be guided that we are just doing a strict security protocol to protect our users account, you were ask to provide order details to proceed with the verification and failed to submit missing information. You can log in to the merchant's website and go to your account history page for you to be able to locate the missing information for verification. Once you completed and comply with this process, your account will be verified and can proceed to request withdrawals of your cashback. I hope you can understand this protocol that we conduct for security reasons of our individual users. Please let us know what was the email address that you have used to send your concern, we never get any response from you with this reply nor on our customer service email for assistance. Regards, Kim MaxRebates customer service representative