aj S.
they say they are giving me more cash…
they say they are giving me more cash than any other site.

MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay.Saving starts with us when you shop online.
maxrebates.com (maxrebates.com) has 189 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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aj S.
they say they are giving me more cash than any other site.
Catrina S.
I have been informed by you that I got the rebate, but I failed when I wanted to withdraw cash. I was prompted to contact you, but I sent two emails, all of which fell into the sea. What's going on? Please give me a reply.
Response from maxrebates.comDec 6, 2024
Dear Catrina, Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your cash withdrawal request. We completely understand how important it is to resolve this issue as quickly as possible, and we are here to assist you every step of the way. We did attempt to respond to your inquiry, but unfortunately, it appears that our messages were undeliverable to the email address we have on file for you. I can send you a screenshot of the information this was not delivered to you as proof of our prompt responses. To ensure we can assist you promptly, could you kindly provide an alternative email address or preferred contact method? We are fully committed to resolving this matter and ensuring your withdrawal is processed smoothly. Once we have the correct contact details, we will prioritize your request and work to resolve the issue as quickly as possible. Thank you for your understanding, and we look forward to hearing from you soon. I will also reach you with our other email support and please let me know here if you were able to receive it. Regards, Kim, Maxrebates customer service team
Nick W.
Seems to me like they are using a fake order number that I need to verify in order to get my cash back out of their site. Definitely feels like a scam company. I have cashed out multiple thousands of dollars from other more reputable cash back sites. This is the first time I have ever had a problem getting cashback out of a site before. Edit: This issue was not resolved. I believe you require people to verify their account with a fake order number you provide that does not match the transaction they used your cash back service for. In doing so I can't verify this transaction because it does not match my order number.
Response from maxrebates.comNov 26, 2024
Dear Nick, I’m sorry to hear that you feel this way and if this situation has caused you any frustration. We always strive to assist our customers to the best of our ability, and I regret that your experience hasn’t reflected that. Upon reviewing your account, we found that we did respond to your inquiry and provided assistance. However, it appears we did not receive a follow-up from you, so we assumed the issue was resolved on your end. It seems that you’ve encountered a security protocol related to verifying an order, which is a standard measure for ensuring the security of transactions. We believe this is why you were asked to verify a particular order, which should be recorded in your account history. This step is in place to protect both our users and our platform. We sent a reply to your email today and hope you can cooperate with the process to resolve this problem you encountered. Regards, Kim, MaxRebates customer success specialist Hi Nick, We’re truly sorry to hear that you feel this way about our service. Please know that we take your concerns seriously, and we are here to assist you in resolving this matter. The order number we provided is the one forwarded to us by the merchant. Sometimes, the merchant may give customers a different order number than what we have on file. When this happens, we ask customers to take a look at the other order details adding the date and amount paid, as these details are recorded in your order history. This helps us complete the necessary verification procedure. To ensure that we get this resolved as quickly as possible, I will personally take over assisting you via email until the verification is completed and you are able to successfully withdraw your cashback. Could you please reply to the email I sent to you with the date and amount of the orders that need verification to complete the process? Looking forward to hearing from you. Regards, Kim, MaxRebates customer success specialist Hi Nick, We have already fixed your problem or issue with your account. Can you let us know if that satisfies you or is there anything else we can do to satisfy you with our service? I humbly ask if you can share your experience here as you reached out to us and Trustpilot at the same time while we are also trying to understand your concern. Please let us know if the service I made to you made changes to your experience of using our platform. Regards, Kim, MaxRebates customer success specialist
Raul M.
I applied for cash withdrawal on the platform, but I could not withdraw cash, so I need to contact the customer service, but I sent them an email, and I waited for several days, but they did not reply to me.
Response from maxrebates.comNov 11, 2024
Hi Raul, Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your cash withdrawal request. We understand how important it is to resolve this issue as quickly as possible. We did attempt to respond to your email, but unfortunately, we received notifications that our messages were undeliverable to the email address we have on file for you. To assist you further, could you please provide an alternative email address or contact method? We are committed to helping you resolve this issue and ensure that your withdrawal is processed smoothly.\ Please reach out to us directly using your other email address. We appreciate your patience and look forward to your reply. Kind regards, Kim MaxRebates Customer Service
Michael
Great program, highest rebates and fast redemptions! Best program there is!
rob
Cashback literally takes years to process. I thought it was a scam at first, due to the shoddy nature of the site, but whilst it technically isn't, I got so frustrated with it I just closed my account and wrote off nearly ten pounds (GBP) because it was such an utter nightmare to navigate. By the time you've actually received the cashback you're owed you've spent hours trying to login so it isn't worth it. Also customer services are quite rude and unable to address basic points because they have a definite air of "if you don't like it, leave". So I did. But I get the strong feeling that about half the revenue of this site comes from people like me just abandoning accounts through frustration. Which according to them, is what I agreed to in the terms and conditions instead of accepting my request of giving my remaining balance to charity. I've not come across many outfits this unprofessional in years. Update: According to the below response: "You used harsh language in your initial email" Well, here's that email in full, judge for yourselves.. "Hi, I signed up to your site as you seem to be the only ones offering cashback on Brittany Ferries in the UK. Unfortunately, I've found the site to be an absolute nightmare to use, from the login page not registering a login and just refreshing whenever you enter your email and password, to the verification on seemingly every page that is about as clear as mud and doesn't even stipulate you need to make sure you're using capitals even if you can make out the really unclear illustration in it. Is there any way I can just shut my account down and get the cashback owed please? Because the amount of time I'm wasting simply trying to login to your site is making the whole thing not worthwhile. I appreciate that a certain aspect of this business is the revenue obtained through customers forgetting about their accounts and the money somehow therefore is claimed by the business, but making it deliberately impossible to use a site isn't really acceptable as is clearly the case with maxrebates. I've been trying to login for months and never have done it once without severe trouble. All the best, Rob" So, publicly lying and trying to manipulate the readers of this site that I am somehow throwing around unacceptable "harsh language" and that's why they're doing nothing to help? What kind of outfit is this?! And also, anyone who's attempted to use the site knows you get an instant welcome bonus of $10, so the fact they're publicly disclosing my exact cashback amounts on here is not only inappropriate, it's also incorrect. Update 19/09/24 Their response has been taken down due to breaking the terms and conditions of trust pilot by disclosing my personal information in a reply
D J.
Easy site to navigate. Time will tell if they payout as promised on my first purchase. Edit: Admin just notified me that I will receive zero compensation for this review because it is not glowing.
Steve
I have used Rakuten (even before it was Rakuten), AAShopping, and several other portals for years and years with very little trouble. I made a purchase via MaxRebates because of the perceived payout on a site that the others didn't carry. I figured it wouldn't hurt to try it. There is a NINETY DAY waiting period. I received notification that my payout was available. Joke's on me. I tried. Max was $100 (on > $300 payout). It "failed." I contacted support and got a runaround about how it's a security thing. BULL. I had to go through all sorts of verifications to PROVE MY INITIAL PURCHASE. WHAT!@#$?!@# Well I did that and everything is still on hold. It shows the payout amount but won't let me actually get the payout. This is now almost 5 months since my purchase. I will report them, I will file a demand letter, and I will tell everyone I know about this experience. It may not hurt them in the short term but I'll get them, even if I have to call my lawyer family member in.