MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay.Saving starts with us when you shop online.
maxrebates.com (maxrebates.com) has 189 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Website
maxrebates.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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MaxRebates has more Cashout Options than Rakuten. MaxRebates allow ACH deposit, Direct Bank Deposit, and even Wire Transfer for Large withdrawals of money. Overall, MaxRebates is a Good Platform that I recommend for anyone to use. Thank you.
BO
bob
I didnt really like that they lowered…
I didnt really like that they lowered my sign up bonus out of nowhere
Response from maxrebates.comApr 14, 2025
Hi Bob,
Thanks for your feedback! We’re sorry to hear you feel that your sign-up bonus was lowered. To clarify, the sign-up bonus has always been $5 since we launched our business.
If you have any details or screenshots showing a higher sign-up bonus amount, we’d be happy to review them and clarify things. Could you let us know what made you feel it was lowered?
Looking forward to your reply!
Kim,
MaxRebates customer success
MB
M B.
This website is a scam!
I moved into a house that needed to be furnished, so I had to make some big purchases.
I found a few items on TEMU, and right before I clicked to place the order, I decided to check if someone offered a higher cashback (I usually use Rakuten).
That’s when I found MaxRebates. What a mistake!
It happened on March 9th. While everything was still in my cart, I did some research, signed up, received a confirmation email, found TEMU on their website, clicked to be transferred to the site, and then paid for everything. I know how this process works, and I did everything the right way.
I waited to see the cashback, but nothing appeared (I made two more purchases on TEMU in the next few days, again through their system).
They recommend waiting 7 days. After 10 days, I decided to submit a claim. When I clicked on that option, it showed a list of dates to choose from regarding the purchase date. Surprisingly, March 9th wasn’t listed! I also noticed it said under my name “a member since March 10th,” but when I checked my email, I found the registration confirmation from them on March 9th, welcoming me, etc.
Next, I checked the cashback for a purchase I made on March 13th. Guess what? The date didn’t appear either! I found a list of dates I visited TEMU but didn’t make a purchase, and the days I did purchase were nowhere to be found! Such a coincidence!
I emailed the support team to explain everything, wondering if there might be an issue with the system... time zone differences, maybe?
The answer I got was: "We are sorry. If you don’t see the date, there is no other way to submit a claim." What?! That’s exactly my issue!! Where have these dates disappeared? Another answer I got was: “Maybe you didn’t properly log in.” Reread the the first detailed part - what I didn't do properly in the process?
Too late for me but I found other reviews online describing claims being denied for different reasons, checks that weren't received, friend referral bonuses that weren’t updated... and payouts that were never sent for various reasons. They all have something in common – weird excuses that you can’t argue with or prove, and no money received by anyone.
What’s frustrating is that it was a few hundred dollars' worth of purchases, and I could have gotten some money back through Rakuten. Now, I’ve got ZERO.
Response from maxrebates.comMar 27, 2025
Hi valued customer,
We appreciate you taking the time to share your experience and are sorry to hear about your frustration. We want to clarify that we assisted you in accordance with our policies. As mentioned in our support communication, cashback transactions typically reflect in the account within seven days. If they do not appear, we offer the option to submit a missing order claim to have the order reviewed by the merchant.
Regarding system tracking, we have successfully recorded and processed transactions for countless users over the years without any reported technical issues. Our system accurately tracks shopping activity when users are properly logged into their MaxRebates accounts before making a purchase. The issue you encountered suggests that your transactions were not recorded in our system, which commonly happens when a user is not logged in or if the purchase is completed outside the tracked session.
Will you be able to provide us here or reach us back with the customer service team the order details you have from TEMU? We will escalate this with our verification team, and we can give an update here with Trust Pilot to justify if the order you have made has cashback or not.
Additionally, you mentioned bonuses. To clarify, our bonus rewards have specific eligibility requirements. As stated in our FAQ, the signup bonus is added to an account for withdrawal only when the user has accumulated at least $10.00 in available cashback. The same rule applies to referral bonuses—the referred user must accumulate $10.00 in cashback before the bonus is credited to the referring account. If these conditions are not met, the bonuses remain pending and will not be available for withdrawal.
We understand your disappointment, and we truly value your feedback. If you need further clarification, please feel free to reach out to our support team.
Best regards,
Kim
MaxRebates customer success team
DT
Delfin T.
Promised a lot and delivered NOTHING
Decided to try this site because they promised 11.7% cash back when Rakuten only offered 6% cash back. At first, my shopping trip did not show my purchase. Emailed them and they told me to go through "Missing Cash Back" on their site. After I went through that with my paid receipt from Lumens... they denied the claim without any explanation. Stick with Rakuten, RetailMeNot or TopCashBack even if they offer less cash back because they are reputable
Response from maxrebates.comMar 10, 2025
Thank you for sharing your feedback, and I’m truly sorry for the frustration you've experienced. I’d like to explain that in cases where a purchase is not immediately recognized by the merchant, we ask customers to submit a "Missing Cash Back" claim so we can review the details of the order.
It seems that your claim was denied because the order details provided were incorrect or incomplete. In order for the claim to be processed successfully, it’s essential to submit the correct order information, such as the order number and total amount, as requested.
Moving forward, I, Kim, will personally assist you in ensuring your claim is submitted with the correct details. Please feel free to reach out with your order details, and we’ll take care of the rest to make sure your cash back is properly applied. Thanks for your patience, and I’m here to help every step of the way!
Regards,
MaxRevates customer Service team
MB
Michael B.
Gave up on MaxRebates - REVISED
Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer. Messages to customer support go unanswered. Purchase from November 2024 still being processed. Merchant - BJs Wholesale Club
Date - 11/11/2024 01:51 AM
Order Amount - $15.00
Cash Back - $1
Status - Being Processed (Over 3 months to process?)
Response from maxrebates.comFeb 25, 2025
Dear Michael,
Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We take customer concerns seriously, and we would like to clarify the situation.
We did assist you regarding the order in question. After reviewing your case, we found that the order did not meet the necessary requirements to earn cashback, and we provided you with this information. Additionally, we informed you that if there were any missing orders, you could submit an order inquiry for further investigation. However, we did not receive any inquiry from you regarding missing orders, which would have allowed us to assist you more effectively.
We understand that you’re still seeking cashback for an order that, unfortunately, does not qualify. We assure you that we are committed to resolving any issues, but in this case, the order does not meet the criteria for cashback.
We hope this clears up any confusion, and we encourage you to reach out to us directly for any future concerns. We're here to assist you.
Best regards,
Kim
Customer Success Specialist
MaxRebates
UPDATE reply.
Hi Michael,
To help resolve this matter, we kindly ask that you contact us directly with more details about your order. Specifically, please provide a review or a screenshot of the order you’re referring to, along with a check of your account to ensure everything is in order on your end.
Once we have the details, we will look into your cashback status and assist in resolving the issue as quickly as possible.
We appreciate your patience and look forward to helping you get this sorted.
Best regards,
Kim
Customer Success Specialist
MaxRebates
FM
Feivel M.
Cannot Upload Receipts…
I could never find where to upload receipts, although the information I read in a promotion said that maxrebates.com would allow cash back on up to five per month.
Response from maxrebates.comFeb 25, 2025
Hi Feivel,
Thank you for taking the time to leave us a review.
Upon checking our system, we found that we haven't received any emails from you requesting assistance regarding this matter.
Could you please send us an email at our support address? We’ll be more than happy to assist you and work to resolve the issue promptly.
Thank you for your cooperation!
Best regards,
Kim
Customer Success Specialist
MaxRebates
NE
Neil
Similar to other cashback and rebate…
Similar to other cashback and rebate apps, except they are prompt in responding to questions, (of which I had a ton!!) %stars for me so far.
