Clint B.
Meds ship quickly after getting…
Meds ship quickly after getting everything sorted out!
Response from MaximusJan 3, 2025
Thanks for sharing your experience Clint.

Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Clint B.
Meds ship quickly after getting everything sorted out!
Response from MaximusJan 3, 2025
Thanks for sharing your experience Clint.
Mark M.
Customer service is absolutely horrible. The products work, but trying to get anything done with these folks team of customer service people is impossible. I am leaving after a year because I’m Just tired of following up into an empty abyss. An updated edit to move to 1 star: When trying to address these issues, you will receive AI answers, customer service members from overseas who will “research” your issue for weeks at a time, low availability for response time (my issues were in particular with customer service not recognizing for 2 months that I couldn’t fit into a Saturday morning zoom call on two dates that I communicated weren’t available). They did finally offer a refund, although it was another ChatGPT copy and paste email that didn’t really encompass any of the actual problems. Look through Reddit and you will see that communication and customer service plagues this company badly, and there has to be better options out there.
Response from MaximusDec 31, 2024
Hey Mark, We’re truly sorry to hear about your frustration with our customer service and for any inconvenience caused by delays in communication. Our Assistant Customer Success Manager has been in direct contact with you to address your concerns and provide solutions. Please respond at your earliest convenience so we can work toward a resolution that leaves you feeling valued and respected.
John T.
I have been with Maximus for about 4 months and I will be here for life. The best part for me is the excellent Customer Support I have gotten thus far. Huge shout out to Li and Mel as they have been the two that have fielded my many questions with grace and understanding. I have been with Drs Jones and Kennah and they are also great and answer any questions that I may have. Dealing with Maximus is so easy and I have gotten good results with the EP and Blood Flow protocols. I am extremely happy with my experience thus far and I highly recommend Maximus to amy guy who is trying to get that edge.
Response from MaximusDec 27, 2024
Thanks John, we make every effort to deliver a white glove experience and are glad to hear it comes across.
Horace L.
I was skeptical at first because I dealt with other protocols with varying success levels. My doctor answered all of my questions, some without asking. With previous protocols I either never seemed to get to a good level for overall health or I rode a roller coaster. With Maximus I felt it working from day one! No sharp spikes in T levels and a more balanced distribution throughout the day. Improving in all areas mentally, physically, and emotionally.
Response from MaximusDec 27, 2024
We're glad to hear you're achieving the results you deserve and are glad to be included in your health optimization journey.
Steven N.
Maximus Tribe has given me the customer service support that other clients receive. I’m 60 years old which probably makes ability to hit my goals harder than younger clients. I have not received support from my doctor. My prescription has been changed without consultation. My requests are filled by the usual I’m sorry but you’ll hear from someone soon. I’m in the process of looking for a provider that hopefully will care about my goals.
Response from MaximusDec 19, 2024
Hi Steph, We’re sorry for the frustration the communication delays with your doctor have caused and take full responsibility. Our Director of Clinical Operations has been made aware and is actively working to improve our internal processes to ensure timely responses in the future. Regarding your prescription, it was never changed without consultation. Your clinician was simply suggesting a different route of administration to address your concerns around adherence. We've left you a voicemail and sent you an email but have yet to hear back. Please respond at your earliest convenience so we can find a resolution that leaves you feeling valued and respected. Maximus
Charles M.
Maximus has been very responsive and very attentive to my needs.
Response from MaximusDec 19, 2024
Thanks for sharing your experience Charles.
Pete Y.
Li and Mel have been tremendous in helping me during customer service
Response from MaximusDec 19, 2024
We care about our community and are glad to hear it comes across.
James P.
They have a very effecient yet complete process covering all your concerns. The delivery and follow up and systems for lab reviews are all very easy to navigate. They thought the process out very well.
Response from MaximusDec 19, 2024
Thanks James. We appreciate the positive feedback.