Tim
Beautiful packaging for the decants and…
Beautiful packaging for the decants and quick shipping!
Response from Maxaroma.comJun 21, 2023
Thank you for your review , we are glad you are happy with your order .
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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2,975 approved reviews, newest moderated first
Tim
Beautiful packaging for the decants and quick shipping!
Response from Maxaroma.comJun 21, 2023
Thank you for your review , we are glad you are happy with your order .
Rae
Quick and on time shipping! My package only got lost once, and that was at the error for the delivery service, not Max Aroma. Customer service is AMAZING. They’re so kind, even when you’re dealing with them outside of an order issue. Love this store!
Response from Maxaroma.comJun 21, 2023
Thank you for your review , we are glad you are happy with your order .
Just M.
I like the ease of ordering however some the fragrances weren't what I expected.
Response from Maxaroma.comJun 29, 2023
Hello, Thank you for your candid words. Kindly, please be advised that we're not the manufacturers for the products advertised in our website. We do however make sure that all of our inventory is 100% authentic and we provide an outstanding service should there be any inconvenience with a purchase. Our records shows no history from your part reporting this to us. Please get in touch with our agents, we're available seven days a week. Have a great day! Maxaroma Customer Care Team [email protected] (212)204-0003
Kym
I really like that the product came earlier than the estimated date but I dislike the fact that I didn't received any email that the package was delivered. I literally saw it by accident because I felt like snooping around that day or else I would have just passed it by to and from not knowing it's mine. Not even to-date I've received any email.
Response from Maxaroma.comJun 19, 2023
Hello Dear Customer, Thank you for bringing this up to our attention. We were recently notified about a glitch in our system which is preventing for our website to provide an accurate shipping status for packages. This problem seems to be happening randomly but our IT department is currently working diligently to get this fixed as soon as possible. We apologize for the confusion but please let us know if we could assist you with any inconvenience in the near future. Kind regards, Maxaroma Customer Care Team [email protected] (212)204-0003
Ricardo
The internet experience is good, the package for delivery also good
Response from Maxaroma.comJun 19, 2023
Dear customer, thank you for your feedback and for shopping at Maxaroma .
Darryl G.
Love the fragrance.
Response from Maxaroma.comJun 21, 2023
Thank you for your review.
Jim
Awesome. Great prices. Quick delivery
Response from Maxaroma.comJun 18, 2023
Thank you for shopping at Maxaroma .
Nikko
The scent that I was sold is not the scent I bought! Update 6/24/23: I really appreciated the company’s effort in correcting their wrong. They shipped out my order the same day we spoke. I just received it & I am happy to say that it’s the correct fragrance! 4 Stars ⭐️⭐️⭐️⭐️
Response from Maxaroma.comJun 25, 2023
Dear customer, Thank you for your feedback, We are glad you are happy with your order. kindly note that if your have any issue with your order, we are here to assist you. You may contact us via phone, chat or send us an email to [email protected]