Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comOct 13, 2026

Hi, Thank you for choosing MAXAROMA for your first order, and we're sorry the samples you picked out weren't in your box. We know that's a disappointing way to start. We'd like to explain how our free sample offer works, so you know what to expect next time. The samples need to be added to your shopping cart to be included. Also, some promotional codes can remove the free samples, because samples require a minimum order amount to qualify. A coupon lowers the price of your products, and that can bring the order total under the sample minimum. We'd like to look at your order directly. Email us at [email protected] with your order number, or call 844-552-7662, and we'll check whether your samples should have been included and make it right if they should have been. We hope to have the chance to give you a better second experience. MAXAROMA Customer Care Team

Response from Maxaroma.comSep 19, 2026

Quint, we’re sorry the fragrance did not meet your expectations. MAXAROMA stands behind the authenticity of the merchandise we sell. Differences in scent, longevity, packaging, or batch-code databases can create concern, but they do not by themselves establish that a product is counterfeit. If you contact our customer care team with the order details, we will review the specific product, sourcing information, and any available batch documentation.

Response from Maxaroma.comJun 29, 2023

Hello, Thank you for your candid words. Kindly, please be advised that we're not the manufacturers for the products advertised in our website. We do however make sure that all of our inventory is 100% authentic and we provide an outstanding service should there be any inconvenience with a purchase. Our records shows no history from your part reporting this to us. Please get in touch with our agents, we're available seven days a week. Have a great day! Maxaroma Customer Care Team [email protected] (212)204-0003

Response from Maxaroma.comJun 19, 2023

Hello Dear Customer, Thank you for bringing this up to our attention. We were recently notified about a glitch in our system which is preventing for our website to provide an accurate shipping status for packages. This problem seems to be happening randomly but our IT department is currently working diligently to get this fixed as soon as possible. We apologize for the confusion but please let us know if we could assist you with any inconvenience in the near future. Kind regards, Maxaroma Customer Care Team [email protected] (212)204-0003

Response from Maxaroma.comJun 19, 2023

Hello Valued Customer, Thank you for taking the time to write this review. Yes indeed we do provide the exact same fragrance from full bottles into our decant bottles (pocket perfumes) to make it easier for our customer to try new fragrances before purchasing a full bottle. Please note that we did make some changes due to a high demand from our clientele in regards to the quality of our pocket perfumes bottles. These changes focused on improving the quality and aesthetics of our pocket perfumes, however, in order to maintain the same price, our design and purchasing team came to a conclusion to reduce the decant bottle from 8 ml to 5 ml. This approach definitely has proven better results which is why we adopted this new presentation while keeping the same price. I hope this brings a little more insight into how we're working to please our customers to give them a better experience overall, then again if you have any suggestions, we're open to hear you via phone, chat and/or email. Kind regards, Maxaroma Customer Care Team [email protected] (212)204-0003