Maxaroma.comReviews of maxaroma.com

Response from Maxaroma.comOct 22, 2026

Hi Orrie, We are sorry your order did not go through, and that the item sold out before you could complete your purchase. We know how frustrating it is to go through checkout more than once and still not get what you wanted. We would like to explain what happened. Our checkout includes payment security checks that protect our customers and their cards. When a payment is declined and then resubmitted, those checks can hold an order for review before it is accepted, and that review takes time. These checks are about protecting your account, not a judgment about you as a customer. We are sorry that this review took longer than you expected, and that the item was no longer available by the time it was complete. If you would like to try again, we would be glad to help you place a new order. PayPal is another secure payment option at checkout that often avoids card declines. You can also reply to any of our emails and our team will look at your order with you. Thank you for sharing your experience. We would welcome the chance to earn back your trust. MAXAROMA Customer Care Team

Response from Maxaroma.comOct 22, 2026

Hello, We are sorry that the fragrance you received did not match the one you have worn for years. We understand how disappointing that is, and we take your concern seriously. Our team has guided you through the return process, and here is what to expect. Your return label is prepaid, so there is no cost to you for sending the bottles back. As soon as they arrive, our team will inspect them carefully, checking the batch code, the packaging and the weight against our sourcing documents. Once that review is complete, we will issue a full refund for the price of the fragrance to your original payment method on the same day. We also appreciate that you kept the bottles in their original packaging and shared such detailed information with us. It helps us look into exactly which batch you received. Thank you for giving us the chance to resolve this for you. MAXAROMA Customer Care Team

Response from Maxaroma.comOct 22, 2026

Hi Kalandra, Thank you for placing your first order with MAXAROMA, and we are sorry it ended in a cancellation instead of a package at your door. We know how disappointing that is when you were looking forward to your fragrance. When we processed your order, the Jovoy Paris Fire At Will you chose was out of stock, so we were not able to ship it. Rather than make you wait with no end date, we cancelled the order and issued a full refund to your original form of payment. We are sorry you did not hear from us sooner and that your first experience with us went this way. We appreciate you taking the time to share your experience, and we would welcome the chance to earn back your trust. MAXAROMA Customer Care Team

Response from Maxaroma.comOct 23, 2026

Dear Customer, We sincerely apologize for the inconvenience caused by receiving a defective item. We understand how disappointing it is to receive a product in this condition. To assist you further and find the best possible solution, our Customer Service Team will contact you shortly. Thank you for your patience and understanding.

Response from Maxaroma.comOct 22, 2026

Hi Mehdi, Thank you for placing your first order with MAXAROMA, and we are truly sorry that it didn't go the way you had planned. This order was a birthday gift, and we understand how disappointing it was to miss the delivery after you had arranged your whole day around it. Here is what happened. Some shipments require a signature, either because of the order or because the carrier requires it for certain delivery areas, and in those cases the carrier decides how and where the package is delivered. We cannot override a carrier's signature requirement, and our team cannot redirect a package once it is with the carrier. Because the signature could not be completed, UPS sent your package to a nearby Access Point for pickup. We wish we had been able to make that easier for you. We also want to apologize for the confusion that followed. An automated confirmation email you received did not match what our team had told you, and we are sorry for the stress that caused. Our team has issued you a refund as a gesture of goodwill, and a manager has spoken with you about it. Thank you for taking the time to explain how this affected you. We are using your feedback to improve how we explain signature requirements at checkout and in our emails, and we would welcome the chance to earn back your trust. MAXAROMA Customer Care Team