MAURIPRO Reviews | Read Customer Reviews of mauripro.com

MAURIPRO Reviews | Read Customer Reviews of mauripro.com

MAURIPRO reviews

420 approved reviews, newest moderated first

Dave C.
May 17, 2024
Ordered the forespar nova lift
Ordered the forespar nova lift. Alghough it took a few days to get a status via the message board, the order was delivered within 5 days. Very happy with the service and the product!
Response from MAURIPROMay 27, 2024
Hi Dave! Thank you for your review! We're glad to hear that you’re happy with the Forespar Nova Lift. Thank you for your feedback, we will use it to improve our communications even more. Your satisfaction is important to us, and we appreciate your patience. If you need anything else, please let us know! Happy sailing!
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Barend
May 9, 2024
NavPod order: Extremely fast service
I ordered a NavPod that had to be pre-cut for a Zeus S3 9". I received communication about my order within a few hours and I received the NavPod at my doorstep 2 days after ordering and exactly as ordered. Great communication from the team at Mauripro Sailing and extremely fast service. Thank you!
Response from MAURIPROMay 27, 2024
Hi Barend! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with your NavPod order. It's wonderful to know that our team communicated promptly and that you received your order exactly as requested and so quickly. We appreciate your kind words and look forward to serving you again in the future! Happy Sailing!
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jeremy L.
Apr 17, 2024
Great customer service
Great customer service. Great service. Good prices
Response from MAURIPROApr 18, 2024
Hi Jeremy! We're thrilled you had a great experience! Thanks for your kind words about our service and prices. We're here for you whenever you need us!
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Ted H.
Apr 5, 2024
Great Vetus Maxwell dealer
Mauripro had the selection and inventory I wanted. The delivery was prompt and the pricing was excellent. New windless, rode and remote control. They will be my first choice for boating gear.
Response from MAURIPROApr 5, 2024
Hi Ted! We're truly grateful for your kind words! It's wonderful to know that you found what you needed with us. We're honored to be your top choice for boating gear and can't wait to assist you again in the future!
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Judy
Apr 4, 2024
MAURIPRO Sailing gave us truly stellar…
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so grateful to MAURIPRO for not only getting us this essential and hard-to-find part but equally for their help speeding it to us in time to get it to Mexico to beat a critical deadline. They provided great communication beyond our wildest dreams about every step - before, during, and now after receipt of this coveted part. A PLUS Customer Service. Our sincere thanks to the whole MAURIPRO Team and best wishes.
Response from MAURIPROApr 4, 2024
Wow! Thank you immensely for your feedback Judy! We're happy to hear that you had such a positive experience with us. Your words truly warm our hearts! We're thrilled to have been able to assist you with the sailboat windlass. It's wonderful to hear that our communication and service exceeded your expectations. Your satisfaction means the world to us. Thank you for choosing us and for your kind wishes!
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Bill B Sailor B.
Apr 3, 2024
Expectations met
Customer service was very good and tech support was good as well. I would continue to utilize MauriPro for future purchases as price points were good and items in stock
Response from MAURIPROApr 4, 2024
Hi Bill! Thank you for your kind words! We're thrilled to have met your expectations with our customer service and tech support. We're here whenever you need us for your sailing needs. Happy Sailing :)
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Chris G.
Mar 22, 2024
Excellent seller
Excellent price, fast shipping, great communication and customer service. They credited me for a rebate that I was unaware of (for $100!). I would definitely purchase from them again. This was for a pair of self-tailing winches for my sailboat.
Response from MAURIPROMar 25, 2024
Hi Chris! Thank you so much for your fantastic review! We're thrilled you had a great experience with us and love your new self-tailing winches. We always aim for great prices, fast shipping, and top-notch service. Glad we could help with the rebate too! Dont hesitate to contact us if you need further assitance :)
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Lloyd W.
Mar 20, 2024
Perhaps the worst experience I have…
Perhaps the worst experience I have ever had. Purchased a headsail furler from them, sized base on their “technical” recommendation. Unit arrived and determined it was undersized for my boat. Tried to return the item after weeks of back and forth. They were going to charge a large restock fee, taking no responsibility for recommending the wrong unit. Returned the furler and they claimed it was damaged and refused to refund my money. This is after having it for additional weeks and a threat to take legal action. They finally sent it back to me and now I am stuck with a large investment in a furler that is of no use or value to me. I would avoid this company at all costs.
Response from MAURIPROMar 25, 2024
Hello Lloyd, We are genuinely sorry for any inconvenience this may have caused you and we understand your concerns about the return process and restocking fee. In line with our policies, we are unable to offer refunds for damaged products, unfortunately. For more detailed information on our policies regarding returns and refunds, please refer to our last email. You can also find additional details on our shipping policies by visiting the following link: https://www.mauriprosailing.com/us/shipping-info.html#returnexchanges Your understanding is greatly appreciated, and we are here to support you in any way we can.
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