MAURIPROMAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer.Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
MAURIPRO (mauripro.com) has 420 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Industrial Supplies · Lake Worth, Florida
Excellent
Industrial Supplies · New York, New York
Excellent
Industrial Supplies · ATLANTA
Excellent
Industrial Supplies · Largo, Florida
Excellent
420 approved reviews, newest moderated first
Jeff C.
Mauri Pro has become my go to source for rigging and sailing hardware!
Response from MAURIPROAug 28, 2024
Hi Jeff! Thank you for your fantastic review! We're honored to be your go-to source. It's our pleasure to provide you with the products and service you need to enjoy your time on the water. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support your sailing adventures!
customer
Responsive team of experts who were able to help me find what I needed. When a return was needed the team was hassle free and they accepted the return and processed the refund.
Response from MAURIPROAug 9, 2024
Hi! Thank you so much for your fantastic feedback! We're delighted to hear that your return process was smooth and that our tech support was helpful. If you need anything else, please don’t hesitate to reach out. We're always here to assist you!
Shannon G.
Ordered several race pinnies for our team. Made the order on Monday to arrive by Friday for our regatta next week. Its now Thursday with zero response from them. I've tried to call each day, left a message, no return. I've used their chat service, no answer either. Absolutely horrible customer service. I've now had to pay for overnight shipping from another company to make up for MauriPro's incompetence.
Response from MAURIPROAug 1, 2024
Hello Shannon. We deeply regret the negative experience you had with our service. We take our customers' feedback very seriously and offer our sincerest apologies for not meeting your expectations and needs. Please note that your cancellation and refund have been processed as requested. We sincerely apologize for the lack of communication and the delay with your order. This does not reflect the customer service standards we strive to uphold. We are investigating the matter internally to ensure that situations like this do not happen again.
Rick D.
I have used M P for many years. Buying their hardware is a 4 at best. But their canvas dept is impossible to do business with. I have ordered and installed 7 MZ covers. Would have been 8 but they are clueless when it comes to customer service. And because they could not handle my order they cost me $900. That I had to pay another canvas shop to finish the job. Then they had the audacity to offer me a 5% discount. Really ????
Response from MAURIPROJul 8, 2024
Hi Rick! Thank you for sharing your experience with us. We regret the extraordinary circumstances that led to the delays with your order. We understand how this impacted your project, and as requested, we have promptly proceeded with the cancellation and refund of the amount paid. We take these issues seriously which is why we have already taken action with our supplier so we are more equipped to serve each customer faster. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to serve you better in the future.
Dan
Order a bosuns chair from them, took days for them to say it was back ordered and now they won’t respond, bad service is an under statement, won’t be getting anymore business from me and ill be sure to make it known to not buy from them!
Response from MAURIPROJul 8, 2024
Hi Dan! We apologize for the inconvenience with your order. We have received your request and we are processing an inmediate cancellation. We appreciate your feedback as this help us to improve our service. Thank you for bringing this to our attention.
Richard F.
I have purchased several different items without any issues. A recent purchase didn’t work for me. The staff at Mauripro stepped up. Very good coms and positive action.
Response from MAURIPROJul 8, 2024
Hi Richard! Thank you for your feedback! We're glad to hear that you've had positive experiences with us and that our team was able to assist you. Your satisfaction is important to us, and we're happy we could provide good communication and support. If you need anything else, please don't hesitate to reach out.
Ivan M.
I ordered 120 feet of jib sheets to replace my current ones, which were recently damaged. Timing was rather important as I planned a journey starting July 2nd, so I placed my order June 20th. Yes, I verified that the item I ordered was in stock. Later I checked the order status and it was 'waiting'. I started a chat with a service center person, they ensured me that's a technical delay, the transfer order is on its way and they'll send it to me on June 28th the latest. Today, June 29th I haven't received any communication from Mauripro, so I checked the order status again just to find it's 'backordered'. So my attempt to do the necessary replacements had failed. Now I have to either sail with damaged lines or have a replacement for 3x the cost I could get. That is not a proper style of communication and not how the promises should be kept.
Response from MAURIPROJul 8, 2024
Hi Ivan! We apologize for the delay you've experienced with your order. We understand your frustration and we are sincerely sorry for the inconvenience caused. Please note that certain products have pre-established shipping times, and unforeseen circumstances can occasionally lead to delays, as was the case here. We are actively working to improve our processes to prevent such occurrences in the future. Your feedback is valuable to us, and we appreciate your understanding.
Sonny
Ordered two Lewmar standard portlights from mauriprosailing.com at a very reasonable price. They contacted me immediately after I placed the order to confirm lead time on Lewmar products. Items were shipped exactly as expected and were delivered promptly after I received shipping confirmation. They were packaged nicely and arrived in perfect condition. Would absolutely recommend mauriprosailing.com and would not hesitate to order from them again.
Response from MAURIPROMay 27, 2024
Hi Sonny! Thank you for your wonderful review! We're delighted to hear that you had a great experience ordering Lewmar portlights from us. It's fantastic to know that our team promptly confirmed the lead time and that your items were shipped and delivered as expected. Your recommendation means a lot to us, and we look forward to serving you again in the future! Happy sailing!