MAURIPROReviews of mauripro.com

I had trouble coordinating a return to MauriPro. After sending the product back with return code, it took 6 months before I discovered they never received my package. Frequent attempts to contact them failed. Only after posting to Trustpilot did someone respond. Caution here if you expect to return products and may need support with this. But... I love their product suite.

I ordered a Selden Furlex 104 furler. I chose the option of a headstay with a swaged on threaded stud at the lower end because I don't like the idea of the user-installed Sta-lok terminal. I provided an e-mail clearly stating my desired headstay length. I was shipped a stock-length raw headstay with the threaded stud not swaged on, but in a box with the toggle. Mauri-Pro has difficult to contact by phone to discuss this situation.

I have ordered from Mauripro twice in the last month and I ended up cancelling both orders because, Mauripro didn't actually have any of the items I ordered in their inventory. The website doesn't disclose this when you are shopping. I made multiple attempts to contact customer service by phone the second time I ordered from Mauripro to see if they actually had the item in stock, but for every call I was greeted with an 'all associates are busy' recording directing me to try "live chat". Response from "live chat" was not live, rather, response was via email several hours later. The first order I placed was for a Facnor item that I was told by a Mauripro customer service representative was in stock and when I received the order confirmation, I was informed the item would ship in 7 to 10 days, so actual delivery would be 3 to 5 days after that. The second order was for a Plastimo compass cover and again, when I received order confirmation, it stated the lead time for the item was two to four weeks. In both cases I ended up ordering the items from other on-line marine supply sellers and the delivery estimates provided by those sellers, at the time I placed the orders, were more transparent and the delivery times were much shorter. Updated 9/18/2025: The day after I sent the email request to cancel the order, much to my surprise I received notification the item ordered had shipped. Simultaneously, a customer service representative (Santiago) made multiple attempts to contact me, both by phone and email. He explained the Plastimo distributor had found one of the item I had ordered and had put it in queue for shipment. Several emails and phone calls were made between Santiago and myself undoing my cancellation. At the end of the day, the part had in fact shipped to me and will be delivered in an acceptable time frame.

I ordered a tiller extension universal joint on June 24th. The website said it would ship in 1 to 2 days. It wasn't actually shipped until July 30th, 36 days after my order. The shipment was delivered August 2nd, 39 days after my order.

Received two 3/4” turnbuckles as described so no issue there. But they waited almost 2 weeks from when I ordered them to when they finally shipped them, which delayed getting my boat rigged and in the water. I think such common items as turnbuckles should be shipped within a day or two from when your credit card is charged.

Placed an order for items that showed in stock and it took 15 days to ship. Disappointing because I had to postpone plans to install the parts as I still wait.

Product was not as ordered. Halyards were 20ft to short for the Beneteau 44 which takes 125 ft and the ones I received were 105 ft

Doing business with them is fine but know that if there is any issue, they make speaking with a human impossible. If you call about anything other than a new order they force you to a chat app or email.