MAURIPROReviews of mauripro.com

I have ordered from Mauripro twice in the last month and I ended up cancelling both orders because, Mauripro didn't actually have any of the items I ordered in their inventory. The website doesn't disclose this when you are shopping. I made multiple attempts to contact customer service by phone the second time I ordered from Mauripro to see if they actually had the item in stock, but for every call I was greeted with an 'all associates are busy' recording directing me to try "live chat". Response from "live chat" was not live, rather, response was via email several hours later. The first order I placed was for a Facnor item that I was told by a Mauripro customer service representative was in stock and when I received the order confirmation, I was informed the item would ship in 7 to 10 days, so actual delivery would be 3 to 5 days after that. The second order was for a Plastimo compass cover and again, when I received order confirmation, it stated the lead time for the item was two to four weeks. In both cases I ended up ordering the items from other on-line marine supply sellers and the delivery estimates provided by those sellers, at the time I placed the orders, were more transparent and the delivery times were much shorter. Updated 9/18/2025: The day after I sent the email request to cancel the order, much to my surprise I received notification the item ordered had shipped. Simultaneously, a customer service representative (Santiago) made multiple attempts to contact me, both by phone and email. He explained the Plastimo distributor had found one of the item I had ordered and had put it in queue for shipment. Several emails and phone calls were made between Santiago and myself undoing my cancellation. At the end of the day, the part had in fact shipped to me and will be delivered in an acceptable time frame.

They had the part that I needed in stock and were able to ship in a timely manner. Not like Amazon, shipping the same day but shipped the "in-stock" item within a few days. Got the right part and completed my project the day it arrived.

Awesome service they kept me up to date on the progress of my order. order arrived on time and was as described. I will buy again from Mauripro.

Very happy with quick shipping and very responsive customer service. Wasn't previously aware of MAURIPRO but will definitely order from them again...

Product was good and price was competitive. Delivery of the item was poor from date of order.

Very nice shop. A lot of goods . Delivery is fast . I like Mauripro and recommend to my friend.

AWESOME customer service! Cristina Beuzeville, Santiago Rivas and the whole team at MAURIPRO are simply the BEST! The hands-on customer service is top of the line, you won't find better, anywhere. Thank you team MAURIPRO!

When no one else was willing to try, they delivered!!! Thank you Mauripro!!!