Maui JimReviews of mauijim.com

So rare to find a company that takes repairs seriously and makes the process simple and efficient Unbelievable really! So happy Thank you Maui Jim for being different

I stopped by Maui Jim in Mississauga, ON today for a quick sunglass repair. Joanna & Mariangela are absolutely delightful to interact with; they both truly embody the spirit of Aloha. Such a treat dealing with these ladies! Outstanding customer service and true Maui Jim brand ambassadors! Keep up the great work! Mahalo!

Your team is always so friendly and helpful. Every interaction reaffirms my belief that Maui Jim is truly the best of the best. From helping choose the perfect lenses and frames to ensuring I love the pair I chose, Maui Jim never disappoints. I love letting people try on my Maui Jim’s and watching their astonished reactions. Once you go Maui Jim you never go back.

UPDATED - January 10, 2024 I was pleasantly surprised by a call from a representative from Maui Jim today. There was a sincere acknowledgement of the problem and a desire to get things worked out (which they did). I will say out of all of my years this has truly been the best customer service / care for customer / backing of a product that I have experienced and certainly earned back my business going forward. Hats off to you Maui Jim and specifically Mary (from Ontario) for reaching out and working though this! I purchased a pair of rx glasses from Maui Jim 3 years ago (Haleakala). Since then the arm hinge has broken twice, additionally, the design of the glasses is such that the inside of the lens is scratched by the arm… after contacting Maui Jim multiple times, they closed the case and did nothing to address the poor quality and design issues. Don’t be fooled by positive reviews and stay away from there products. There are many other glasses manufacturers with life time warranties and customer service which stand behind their products.

Broke the arm on my prescription sun glasses from Maui Jim. Didn’t know that they had a repair facility in the UK but found it on the web. In short, I returned the glasses according to the instructions given and, in turn, they were repaired, placed in a new case and returned to me within a week…for the incredibly reasonable sum of £12! Very impressed to find this level of customer service in 2023 at such a low cost. Well done, Maui Jim, I’ll spread the word! Aloha!

I spent $250 for a pair of Maui Jim’s. I have to replace the nose pad every 60 days. Maui Jim used low grade rubber with a lower grade glue. If you like repairing your sun glasses every 60 days, then Maui Jim is the brand for you. You can buy Ray Bans at Costco for $55, and not have to repair them every 60 days. I wish I had!

Good product, but horrible customer service. I was planning on buying multiple pairs, but after speaking with their customer service, I am writing this review. They do not stand behind their product AND expect the customer to enforce the agreement with vendors. Ridiculous. Look for an alternative product.

Very good customer service and handled my sunglass repair very well.