Maui JimReviews of mauijim.com

Sent my sun glasses in for a repair and they refubished them like new! 😎 Beyond greatfull

Buyer beware. Last year (2023) my optometric office in CA had a Maui Jim Trunk show. A copy of the invite included the following: Maui Jim will bring their entire ophthalmic and sunglass collection. Free gift and _____________ Café goodies with each purchase. I attended because Maui Jim had started selling ophthalmic frames. They had an Acetate Collection and with the help of the Maui Jim Representative, I chose a frame, purchased it, and had Maui Jim lenses installed. Fast forward 7 months later and Maui Jim discontinued the ophthalmic frames. They provided a 2-year scratch resistant warranty. 7 months later the Doctor noticed a scratch on a lens. I asked the optician if Maui Jim could look at them and my optician researched this with Maui Jim. The answer was no, as they no longer had a lab for clear lenses. I asked if as an alternative they would install new lenses into the same frames with my new Rx, and I would pay the cost. Maui Jim said no. Since I like the fit of the frame, I then decided to have generic lenses installed in the Maui Jim frame. The sunglasses are great, having purchased over a dozen different frames over the past years. This review is for my experience with the ophthalmic frame. Maui Jim should have told customers that they were going to sell the ophthalmic frames on a trial basis with a limited warranty. This whole experience seems like a marketing trick to temporarily boost sales. Buyer beware.

Ordered a pair of sunglasses. No receipt of purchase sent, no confirmation but, of course, Maui Jim was extremely efficient in immediately taking payment and then forgetting about it. I had to contact them and get it resolved. They started with the usual trick of ‘sorry you feel this way’ deflection of blaming customers’ feelings and not Maui Jim accepting they are incompetent. The glasses arrived, damaged. And yes, this is the stupid part, I ordered another pair for my partner who fell in love with a certain pair of glasses. Guess what? Same again. Except this time, not only does Maui Jim treat customers with contempt by not acknowledging a purchase, this time, after many emails, I was told the order cannot be cancelled as the courier has already collected it. That was over a week ago. So yes, I guess they have promoted themselves from incompetence to outright theft. Do not buy even a hairpin from these crooks.

I have a pair of Maui Jim sunglasses, purchased in 2004, I recently broke one of the arms. The company replaced both arms free of charge and also gave me a new case as my olds one was battered. What great customer service, I will soon be purchasing a new pair of prescription sunglasses and I will stick with the brand.

Recently purchased my first pair of Maui Jim sunglasses. I even went $100 over my budget because they really felt and looked that good. Unfortunately not even a month later they were damaged. I called Maui Jim’s repair center and was immediately sent a repair form. They even waived the $15 processing fee. I paid for the shipping USPS Priority both ways and within two weeks I received my glasses again as new. This was some of the best, and quickest customer service I’ve experienced. No doubt I will continue to purchase their products.

Broken MJ sunglasses (I sat on them) were repaired and returned to me by their UK office within one week. Love these sunglasses so was happy to have them back. Brilliant service.

I have a pair of Maui Jim sunglasses that I had an issue with but they were out of warranty. The customer support was still excellent. I got to speak with a human being that was actually dealing with my sunglasses to discuss the issue and to find a solution. No chat bots or endless emails that are not answered. They sorted the problem within a week in a fair and professional manner. I wish many other companies could be the same with their a customer service and response time. Maui Jim sunglasses are not cheap but they are amongst the best sunglasses in the world and your eyes are worth looking after. As they say “you get what you pay for!” This couldn’t be more true especially when a company cares about the customer after you have parted with your cash!

Maui jim purtroppo non è più quella di una volta, con una politica basata più sulla quantità dei suoi prodotti anziché sulla qualità. A ciò si aggiunge un servizio clienti non sempre all’altezza, con grande difficoltà a reperire pezzi di ricambio tant’è che ultimamente ho ordinato delle lenti di ricambio Superthinglass, e dopo 15 giorni ancora non sono arrivate. Mai più