Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
Maui Jim (mauijim.com) has 259 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Genevieve
Maui Jim not only makes the best sunglasses out there, but they have the best customer service ever. Maui Jim replaced my glasses when I took a fall on my face, the glasses cracked but they saved my eyes. And they replaced them on warranty!! Then just recently, my glasses were so scratched that I had to replace the lenses. Maui replaced them on warranty AGAIN. THEY ARE THE BEST.
Ellen C.
Very disappointed in Maui Jim warranty. I bought my son a new pair of sunglasses for a family vacation to Mexico. While there, the right lens melted. I sent them in for a repair thinking the glasses were under warranty because they were clearly defective. Before the glasses were sent away, Maui Jim required a CC in case the repair wasn’t warrantied. Well what do you know… how convenient, they charged me the full lens repair price. I will never buy Maui Jim again….these glasses were clearly defective! This experience is truly unfortunate because my husband and I own at least 5 pair of Maui Jim glasses between the both of us. There is no loyalty or customer satisfaction anymore!
ourconfederate A.
I bought a pair of Maui gym sunglasses and they sent me some that had some junk plastic lenses in them they’re called demo lenses, even though they have Maui written on them their junk. I can’t believe they sell me something like that. They’re not even polarized.
Tess
Have been a loyal fam to Maui Jim for a long time Quality product and customer service is outstanding!! At a time when customer service is lacking refreshing thank you Maui Jim💗
Mrs June S.
I could not be more pleased with the service I received from MJ UK (the Guildford branch). My sunglass lenses got scratched, so I sent them back for refurbishment. They put in new lenses and I think other parts and returned them a week later with a free case and no charge other then postage. Communication was excellent, they informed me when they arrived and also when they posted them back. I'm a very happy customer. Thanks MJ
Remi
I don’t post a lot of reviews but I wanted to give a shout out to Tony from the repair team in the UK. Very professional, clear and helpful. I wish I could have more interactions like this one with other brands.
Mr Peter Varney and Ms Flora P.
Maui Jim repaired and returned my sunglasses in record time so that I could take them on holiday, they kept me informed throughout and were very professional...excellent customer service for which I am very grateful
M Davion M.
J’ai acheté une paire de solaires récemment, il y’avait déjà un petit point sur la monture ,comme une bulle. Les lunettes sont tombées très légèrement sur la table et la monture s’est cassée. La qualité est très médiocre vu le prix payé. J’ai contacté le sav afin de leur demander un geste commercial pour l’achat d’une nouvelle paire ,leur réponse fût sans équivoque,NON. Cette marque est tout simplement lamentable ,qualité plus que médiocre ! J’ai toujours acheté des ray ban que je gardais pendant des années j’ai voulu changé et quelle bêtise Un conseil, n’achetez surtout pas cette marque vous ne les garderez pas longtemps, pour ma part je ne les ai eues que deux mois hélas.
