Maui JimReviews of mauijim.com

purchased Maui Jim prescription sun glasses. I am a low sunglass user. in 2 years the coating on the glasses is coming off. (missed warranty ). No help from place I purchased except to buy new $300 lenses. I have contacted company directly and although kind, would not help or replace or take any responsibility for lens defect (they do make the lenses not a separate company). So don't expect more than 2 years of use. My husband has 20 year old Ray Bans and they look better than the Maui Jims. Very disappointed!

J'ai acheté une paire de lunettes de soleil Maui Jim à 180 euros il y a un an Le traitement des verres se détériorent et s'écaillent facilement J'ai contacté le SAV qui n a pas voulu reconnaître la fragilité de ce produit Je déconseille cette marque

Firstly, Maui Jim UK customer services is superb without question. However; the lenses on the sunglasses aren’t that great. I own lots of pairs of Rayban and Oakley sunglasses and have never had any issues. I bought one pair of Maui Jim sunglasses for my wife, the Kawika blue lense. Within a couple of weeks the lenses had lots of tiny scratches all over them but she had only wore them on two occasions which was strange. We took them to UK customer service as it was fairly local to us and they checked our receipt and changed the lenses without question - fantastic. The only thing we could put it down to was dusty grit in the cleaner cloth maybe, otherwise no clue why they scratched soo easy. I checked my Rayban glasses which I’ve used on hols for years and no scratches anywhere. Seems strange to me but now these Maui’s are sat in drawer never used, she just uses Rayban, far cheaper and you can’t fault the quality of frames and lenses. It’s a shame because I want to give 5 stars here but that would be because of Customer Services and not the quality of the glasses but my wife is gutted about the quality. It’s also worth mentioning the Maui’s have never been out of the UK, so we’re not used on a beach holiday where sand could get the lense, so again, only used a couple of times in the UK whilst driving the car and walking about. Not great and unfortunately I wouldn’t recommend Maui’s or buy them again when compared to Ray’s or Oakley.

Bought at pair of Southern Cross sunglasses when I was in Aus last year and loved them. Got them out this weekend and one of the lenses was shattered. Look up repairs and found UK site was in Guildford which is near me. Pop over to drop off sunglasses for repair - was told to hang while the technician had a look. 5 mins later Dave appeared and said’ there you go, all done!!’. Best news all covered under warranty. Thank you Maui Jim - top service

Bought a pair of Maui Jim sunglasses last August, simply because I love them. It’s the third pair I’ve bought. Unfortunately, my puppy got hold of them over the Easter break, and chewed the ends of both temples. From the Maui Jim Website, I noticed they have a repair option, so I booked a repair with them. As I’m heading off on holidays, in just over a week’s time, I rang them to see how long the repair would take. They couldn’t guarantee my glasses would be returned prior to my departure, so I asked if I could buy the parts and fit them myself. Because of their red tape, I was told I couldn’t buy parts and fit them myself. For this reason I feel totally let down by Maui Jim and I will never buy another pair.

Fick efter några veckor helt fel modell. Helt enkelt urdåligt! Orkar verkligen inte krångla med retur etc.

sunglasses came back in superb condition excellent job done. unlike some of these big companies they care about the customer.thank you.

I ordered a pair of Maui Jim glasses on backorder. After many weeks I was advised they were "in" and I needed to pay...they took my credit card details, we spoke about delivery dates. The glasses did not arrive. I rang to be told they had allocated the glasses to someone else. I again went on backorder. No follow up communication. I called...again and they suggested alternatives. I did not ask them to cancel my backorder. I have just called again to be told my order has been cancelled when they spoke about alternatives. AAAAGGGGHHHH. Maui Jim I give up on you.