Mattress FirmReviews of mattressfirm.com

Mattress firm filed for bankruptcy!Had I known that ,I wouldn't have been so eager to buy the 600 elite mattress.They overcharged my delivery,the adjusting is not operable,doesn't raise or lower,and not so good with getting through for an answer.Platinum delivery fee;$150.00.Disgusted!In 30 days,bed sunk in.Warranty is trash.Not

No anyone care of me just they need my money after I payed no anyone follow up with me no any one answer my question when I updated my order they answer after that nothing. It's the worst experience ever I will never back and I will never refer any one to buy from this place. I payed more than 3k in 5 days and place 2 orders to find people just treat me bad.

At first we were very frustrated since there was a delay with our mattress. It seemed like a nightmare until Tony from the Draper, Ut store where we bought the mattress stepped in. He jumped through every hoop possible to make us happy and we are very grateful for his help. Because of him and what he did for us I have to give him nothing but the too rating. Thank you so much.

I wish I could leave 0 stars. I ordered a mattress a two weeks in advance for be delivered to my new apartment the day I moved in. Mattress firm never called me with a delivery window the day before and never delivered my mattress. Could not get in touch with a representative and when I finally did they said the best they could do was re-route it to the next weekend. Fine. I get an email two days before it’s supposed to be delivered again saying it’s been re-routed AGAIN for the NEXT weekend. Mind you this is now two weeks I am paying rent to not be able to live in an apartment because of Mattress Firm’s incompetence. This company has no business being in business. Will I get my mattress next week? I truly have no idea. If you’re looking to get a mattress through ANY other company, pick it out of your local dumpster, you’ll be much better off than if you’d gone through mattress firm for it.

I ordered, waited a week got an email that this mattresses out of stock and they cancelled it, order another one, waited 4 days to get the same email again. Phone# are not working, emails are not working. What is a shame. Stay away from that company

Don’t buy from mattress Firm company here is why; I purchased willow brook plush Mattress 3/31/2020 first one month I was very happy with mattress, although I was sinking into the bed I tought this would be normal for couple of inches specially it’s a plush bed but after 30 days rapid sink another 2 inches makes it total of 4 inches I sank into the mattress. I have horrible back pain when I get up I can hardly walk because of pain. I took a picture and sent it to person at the shop where I bought my mattress of my mattress, I laid down measure tape clearly shows my hips are 4 inches down, no wonder why I have so much pain, Andrew an employee who replied my email wrote “it’s plush mattress that’s normal !” if you return the bed 20 percent stocking fee plus 99$ for the shipping. “ I don’t think I should pay a faulty mattress, it is not a normal for me. Mattress spring bites my hip, I wanted to exchange perhaps with better mattress, so I refuse to pay in this case I am preparing to sue the company because I think they do this to many clients and it’s not fair I will not allow to get robbed.

I just purchased an Avery headboard with a frame. I love it. Its beautiful😄😄😄😄😄💓💓💓💓💓 only one issue i had. We could not figure out how to connect the headboard to the wings. Luckily my brain finally worked and i realized you have to insert the bolt from inside the zipper bag. Instructions did not state that part. The Fed Ex guy said he was delivering alot of them so i felt the need to share this. Also delivery said 3 to 4 weeks which is super cuz i got them in a week and on clearance. So i love this store. Thank you online Mattress Firm😄😄😄😄😄

We bought a mattress here a year ago and it is already sagging so badly that my husband and I have to replace it. Don't buy here - the quality is horrible.