Mattress FirmReviews of mattressfirm.com

I purchased a split king iseries hybird 4000 plush mattress with the 2 xl adjustable base as the didn’t have straps for the bases to stay together. Than I was told I would have to pay for the straps. Now I’m asking for an exchange and they are giving me so many problems. I need to talk to a district manager ASAP. Colesville rd location in Silver Spring

I want to unsubscribe from receiving excessive emails from MattressFirm. It is really turning me off from buying a much needed mattress form MattressFirm due to excessive emails clogging my inbox and the "unsubscribe" link is rigged that button to click on is covered immediately by a picture of bed covers with stuffed animals. I was instructed on a chat with mattress firm that I could email customerservice@mattressfirm but comes back as failed that the email address not found so feel I was lied to. As this seems very sleazy it makes me hesitate to deal with such a company

Mattress Firm has the absolute worst customer service that you could possibly imagine. STAY FAR AWAY FROM THESE PEOPLE!!!!!!!!!! I ordered a BOXED mattress on April 10th and their website, along with my order email says "Estimated Delivery: Arrives in 5-7 business days." We order a new frame, we order new sheets, etc. for the new bed. Five days later, April 15th, and I haven't received any shipping notifications. Mattress Firm ALSO doesn't offer any phone-related correspondence for their paid customers. If you call the number, there's an automated response that makes you go online and do a live chat or submit a form. Once the message is done, it automatically hangs up. I start a live chat and the person couldn't possibly be more useless. No information except what I already have from the order confirmation email...... I submit feedback, request a phone call, and nobody calls me (of course). The next day, April 16th, I submit an online form and I get an email from another customer service person who says: "Your item will be shipped directly from the vendor within (5-7 business days) from your order date (04/10/21). Once the item ships, you will receive an email with the tracking number." I email them back, twice, and they don't respond to either messages. If someone can realistically tell me why a BOXED MATTRESS takes over 6 days to ship, please feel free to let me know. It's in a box, you put it on the truck, and you ship it. At this point I just want to cancel my order... I've had enough and I don't want to do business with people who treat their customers like this. I start a live chat with ANOTHER person and they tell me that my mattress is out for delivery. They even give me a tracking number. I look it up and it's the wrong tracking information for a different order that was placed ON THE OTHER SIDE OF THE COUNTRY. This is not only outrageous, but completely UNBELIEVABLE!!! HOW DOES A COMPANY DO BUSINESS LIKE THIS?????????? They tell me "sorry" and give me another tracking number. This one was generated TODAY and it only says "LABEL CREATED: Shipment information sent to FedEx" At this point I'm furiously frustrated and simply want to cancel my order. The live chat person says that the refund process takes 7-14 business days....... of course it takes two weeks, because why wouldn't it? I ask to be connected to a manager. Thankfully they call me within a short period of time, but they say the exact same thing as the the live chat person. Basically they're not able to help me, they "can't" cancel my order right now because it's "been shipped" (even though it hasn't... the label was just created) and now they're forcing me to wait a week or two for the refund. Once again, I can't call the company because they don't have that option, the live chat people are useless, the managers are useless, they can't cancel my order, and I can't get my money back in a timely manner. What other options do I have? File web complaints? Federal regulatory complaints? Why is this even a thing? Why can companies just treat their customers like dirt and continuously get away with it? They shove their advertising down our throats and trick people into thinking they're a good and reputable company..... YOU CAN'T EVEN CALL CUSTOMER SERVICE!!!!! STAY FAR AWAY FROM MATTRESS FIRM FOR YOUR OWN GOOD!!!!!

Purchased an expensive Stearns and Foster mattress through Mattress Firm which had a ten-year warranty. It sagged significantly after one year. They promise an in-person review but do not honor it despite us being disabled. Required us to disassemble the bed and take pictures which we could not do. You will never reach a live person at their customer service center. Do not purchase anything from them unless you desire to throw away thousands of dollars.

This is in regards to the actual delivery. Although the bed I purchased is very comfortable, the men who delivered it, and my mattress, smell like a pound of weed. It being day 3 now of owning the mattress, and that’s all I smell when I lay down is not cool. Mattress Firm needs to keep better track of who they’re hiring to deliver their mattress’. Very unprofessional!

This company sucks !!! First mattress we bought from them sagged. Tried them again but a different brand mattress same issue sagging. I’ve had my mattress for less than a week and it’s already dented i. So frustrating, I will never use them again. Periodt !!!!

I think a mattress purchase needs to involve trying on the mattress before purchasing. So March 24 we visited Mattress Firm in McHenry. I took my time selecting just the right one and Richard confirmed it was "in stock" before I proceeded with the purchase. He wanted to schedule my delivery for the next day but that was impossible as it clashed with my work schedule. Made arrangements for March 31 delivery. The window for delivery was very wide 8am-8pm. When it got to 1pm, we called the store and learned my mattress wasn't even on a truck. The mattress was not in stock and we were given an April 12th, at the earliest, delivery of the bed. No guarantee. Started searching online for my mattress. No one had it. My husband tried everything he could think of to get the mattress to no avail. We issued a complaint with management, got a reference number for the call and were told management would get back to us within 48hours. NOT! Why would someone sell you a mattress that is not in stock? Or, if the sales rep really did believe it to be in stock as he confirmed online through his computer several times, why would Mattress Firm lie about its availability. The worst part of the debacle was that if we had waited the entire time frame (8am-8PM) NO ONE would have bothered to call us. I was in sales from 1984-2011 and I verified everything for my clients. Mattress Firm needs to do the same. Call your customer if there is an issue with the product and/or its delivery. Totally depressed, we scheduled an appointment at a different store for the next day as they had a version of my mattress but without the pillow top, so I went to try it out. I cancelled the order with Mattress Firm and verified all credits were applied for the sale. We bought a different Mattress from the other store that Thursday and it was delivered and fully setup by 9:30 Monday morning. That store called us with the delivery time!

Run for your life these I naught two mattress from here and both are sagging they refuse to return you pretty much stuck with a expensive mattress the customer service sucks it’s the worse