Mattress FirmReviews of mattressfirm.com

I ordered a mattress on August 12, 2024. They said it would be delivered Aug. 17, it never came. I called two days later and was told that they had cancelled the order. I had paid with AMEX through Paypal. AMEX said contact Paypal to dispute the $1800.94 of my money that Mattress Firm was holding. 3 weeks later I have not yet had a refund. Supposedly Paypal is working on it and Mattress Firm is doing nothing. I am not impressed with Mattress Firms business methods, and further would never use AMEX with Paypal again. Each can point to the other to get the matter resolved with no ultimate resolution. Ironically, Mattress Firm just sent me a survey asking about how well I am sleeping on my new mattress. Obviously they don't know what they are doing.

Perfect Sleeper® Charlotte 11.5" Medium Plush Mattress V000246683 Queen $500.00 Qty: 1 Delivery 300 Adjustable Base V000229895 Queen $600.00 Qty: 1 Delivery No Image Available Matt Setup & Haul Away / Adj Base Setup Qty: 1 $149.99 Delivery No Image Available 5 Year Single Base Warranty Qty: 1 $149.99 Delivery Cool Touch Pillow V000254803 Jumbo $0.02 Qty: 2 Direct Del Subtotal $1,400.00 Shipping $0.00 Tax $93.75 Total $1,493.75 Payments $1,493.75 Finance Amount $0.00 Balance Due $0.00 Bed has been an absolute nightmare in the last couple of months. Description SKU Qty Matt Setup & Haul Away / Adj Base Setup - 39623212062-095098 135406- 1 5 Year Single Base Warranty - 39623212062-095098 105480- 1 300 Adjustable Base - 39623212062- 095098 132475P-V000229900 1 Perfect Sleeper® Charlotte 11.5" Medium Plush Mattress - 39623212062-V000246682 095098 133945P- 1 It is possible that all the items you ordered are not on this list. Your order may ship from multiple warehouses on different days. Warranty for mattress should’ve been an offer. It has a huge sink in it where I lay near my pelvic region and I get up and wake up in serious pain. Very disheartening it didn’t even last a year. Order Info Delivery Date: 8/2/2023 Store Name: Mattress Firm 095098 Sleep Expert™: Joe

Purchased a beauty rest mattress 13.5” and it didn’t last a year. I am 125 lbs and should not break a mattress down in 10 months. Huge gap to toward the middle of the bed. Warranty has you lay a broom stick and use a piece of paper to show sagging which they denied in about 45 minutes of submitted all their insane photos. The sag is 2.5” and they said it’s normal wear. Go anywhere but mattress firm to buy a mattress!

My experience has been a positive one. I have been dealing with Tyler, at the Mattress Firm in Knoxville, TN, and he was very helpful, and has provided support throughout the entire process. My new bed is scheduled to be delivered next week, and I will come back and update this review once the process is complete.

The mark of a great company is how it treats its customers after the sale. A defect popped up in my mattress, I took several pictures that clearly showed it, and submitted them to the claims dept. They responded that they needed more photos, I took them, still wasn’t good enough, so they offered to have a professional photographer take them — at a $79 cost to me. One would almost think they try to wear down the customer til they go away and give up. Very disappointing experience. This review is for Mattress Firm in Houston, TX.

Purchased a mattress for my elderly Mom to be delivered to her assisted living. Tim , the sleep expert at the location in Delray Square at 4779 W. Atlantic, was very knowledgeable and not pushy. He helped me find the perfect mattress. The delivery people were on time, and very professional. Highly recommend!

I ordered a mattress and an adjustable bed frame from Mattress Firm. The delivery was scheduled for the following week, and I was told that I would be contacted the day before with a delivery window time. Well, I was never contacted, so on my scheduled delivery day, I called customer service only to be informed that both items were out of stock at the warehouse and that they themselves were not aware of that until my call. Then, they proceeded to reschedule a delivery date without confirming it and with a twelve-hour delivery window on a Monday. I am NOT happy with their service period.

We've bought from Mattress Firm a number of times and have had no complaints. They did what the said they'd do when they said they'd do it. Unfortunatly that's all changed. Since they got greedy and over-expanded they are crap. Customer service is horrible. We bought an adjustable bed less than three years ago and it just quit. Apparently the problem is the remote lost connection with the bed. NOBODY at Mattress Firm or any of the companies they buy from can solve a simple problem. Take my advice. Stay away from them!