Mattress FirmReviews of mattressfirm.com

I ordered a bed on Saturday. Wednesday now I'm told maybe this weekend I'll get it... another pos company who said call us to deal with it. No call room unless i was to purchase something. they send you to a local store to a salesman who has no idea... getting the feeling this place is a scam

I purchased a mattress and adjustable frame from the mattress firm in Kannapolis, North Carolina. I was told that they had a clearance adjustable base that I could purchase for half the price. I was also told there wasn’t anything wrong with it. When it came to my house. It had tears and rips in the cover. When I asked about this and called the sales person I dealt with he acted like he didn’t know anything about it, but also said there’s really nothing he can do. I told him if I would’ve known there was an issue with it. I wouldn’t have bought it. Again, he basically said there’s nothing he could do. I would like to have a new cover for the adjustable frame or a new frame.

This review is for Mattress Firm in Valencia California. I put my mattress receipt between my mattress and box springs in case there is a problem I know where it is. The other day I found it while rotating the mattress and realized it was almost 20 years old. Yikes! At 74 I have been experiencing lower back pain and a MRI confirmed I have spinal stenosis and disc problems. It was time to get a new mattress. It is such an important and difficult purchase to make so I did some homework and headed to Macy’s to check out their end of year sale mattresses. I found one I liked but the salesperson said his shift was over and he was leaving and there was no one else to cover his department It was 6pm and the store didn’t close until 10pm. This was not the customer service I expected from Macy’s on a major purchase. Yesterday I went to Mattress Firm in Valencia to check out their options. Their online store and reviews were spectacular. The explanation of return policy and delivery charges were clearly explained. Their sales assistants all had extensive hours of education in mattresses, that can’t be said for Macy’s. I showed up on New Years Day close to their 7pm closing and was warmly greeted by Corrine. We sat and chatted about my needs and about which mattress at Macy’s felt “right” to me. She took me to a different brand and said it should be a very comparable feel. It was! I tried mattresses from all the brands at all the costs and the Queen Sealy on sale for $897 was the perfect fit for my inner Goldilocks…it was “just right”. I wanted an adjustable bed frame with all the bells and whistles and purchased a top of the line version at a nice discount since the basic $300 adjustable frame came free with the bed. I spent as much on the frame as I did for the bed but know that the options for raising my legs will help with inflammation. The comfort level of my bed has been multiplied many times by the addition of the adjustable frame. It is a quality product with a five year warranty. My delivery is tomorrow and I can’t wait to try my brand new adjustable bed. Thanks Corrine for making one of the most difficult shopping decisions of my life so easy. As a customer, you won’t be disappointed in the wide selection and competitive pricing at the Mattress Firm. Corrine’s knowledge and friendly professionalism made this difficult dreaded task a very pleasant and rewarding experience.

I made the mistake of ordering a mattress on line. The store does not communicate with the online ordering. So my mattress delivery was changed from 26 November to 18 December when we had no one to help us take the mattress back to our bedroom and haul the old mattress away. Even though it was their fault I was willing to pay to have it delivered with mattress set up. There was no way to communicate this to the mattress delivery. Now I am having trouble setting up a new delivery date with help to set up in our bedroom. The local store in oak ridge cannot help us, just referring us to the website. So I will keep trying to reach them. This mattress was ordered in early November.

I recently purchased a mattress in a box from mattress firm. Unpin delivery I realized the box was not that heavy. Instructions were in the box (take mattress out of plastic and let sit in a well ventilated area to rise up and to get that boxed mattress smell off mattress.

Your commercials include BLATENT BULLYING!!!!! How are kids to learn the hard fact when adults and PROFESSIONAL BUSINESS perpetuate the very thing that’s wrong with our society and that’s a lack of tolerance of others…. These ads are offensive and give the impression that this is OK. IT’S NOT OK TO SET THIS EXAMPLE TO OUR SOCIETY ESPECIALLY OUR KIDS!!! I will never be your customer.

Deceptive marketing and terrible mattresses. I purchased a BR800 plus pillow top mattress on their website thinking I had 90 days to try it out and then return it if it did not suit us. Big mistake! I should have definitely gone in store to try it out before the purchase. The mattress is terrible. It's squishy and has no support. I did not realize that 800 corresponds to number of coils in the mattress and in the words of the sales associate when I went in the store something along the range of 1200 or higher is what would be ideal. The mattress was also about 4 inches shorter than my old king bed and doesn't fit my bed frame properly resulting in pillows sliding off the bed and filling the space behind the mattress. After testing out the mattress for a few weeks I have terrible back pain. And have reverted to my old $250 Amazon mattress. I then go to return the mattress only to find out that the 90-day trial period is not risk free. I would have to pay $250 for them to pick the mattress back up and then the remainder of my refund can only be applied to another mattress from them. So all in all the total cost to refund the mattress would wipe out the $500 I paid. I think this is why their mattresses are priced so cheaply online is because you will lose a lot by returning it so people end up keeping the crappy mattress. For context, the store doesn't even sell this mattress.

Nate, the store manager of Guilford and Groton, was our sales person, and he took a personal interest in our answers. He was not pushy and clearly cared that what we got, was exactly what we wanted. He listened closely and worked with us. We entered not planning on getting a mattress, but given the level of care and professionalism that he showed, I felt comfortable deciding to go ahead and buy a mattress. He laid out our options clearly and was highly patient during my information gathering session. I'd highly advise you to come and see Nate for your mattress needs and will be directing any and all people who ask me for advice of where to go, to go to Nate or his team where they will have a great, non stressful and deeply informative buying experience.