Mattress FirmReviews of mattressfirm.com

2.6630 reviews
Decoration & Interior
Houston

Write a review

Call Directions Website

Mattress Firm

Write a review

About Mattress Firm

Shop now

Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: mattressfirm.com
Website: mattressfirm.com
Category: Decoration & Interior
Location: Houston
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 30% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Decoration & Interior

Write a review

Mattress Firm reviews

630 approved reviews, newest moderated first

william S.
Oct 25, 2026
Chris was very personable and did not…
Chris was very personable and did not push us to buy. Instead he let us take our time and answered all of our questions. He was incredibly friendly and I wouldn't hesitate to send anyone there to purchase a mattress.
Response from Mattress FirmOct 25, 2026
Hi William, Thank you for sharing your wonderful experience. We are delighted to hear that you felt comfortable and well-supported throughout your visit without any pressure. We truly appreciate your kind words and your support. -Miles
Pierre
Oct 25, 2026
I paid $499.00 for my mattress
I paid $499.00 for my mattress, used it for 5 days, and returned it in pristine condition. I received)$173.00 in return. I cannot recommend a company that penalizes a customer for returning a product.
Response from Mattress FirmOct 25, 2026
Hi Pierre, Thank you for sharing your feedback regarding your recent return experience. We understand your frustration regarding the significant difference between your purchase price and the refund amount you received after returning the mattress. -Miles
Linda
Oct 25, 2026
Excellent customer service.
Evan is extremely helpful, honest, and knowledgable. He explained everything clearly and allowed us the time to pick the right mattress for our needs. Thank you Evan!
Response from Mattress FirmOct 25, 2026
Hello Linda, We appreciate your wonderful feedback! It is fantastic to hear that you had such a supportive and informative experience while selecting the perfect fit for your sleep needs. Thank you for sharing your positive experience with us. Thank you, Leo
Alexandria
Oct 25, 2026
Teresa was awesome
Teresa was awesome. Whole staff was friendly super easy process found exactly what we needed.
Response from Mattress FirmOct 25, 2026
Hi Alexandria, We are absolutely thrilled to hear that our team made the entire process so smooth and helped you find the perfect match. Thank you for sharing your wonderful experience with us! Thank you, Leo
Rosanna
Oct 25, 2026
The self associate was very informative…
The self associate was very informative and courteous
Response from Mattress FirmOct 25, 2026
Hi Rosanna, We are glad you enjoyed your experience with our helpful and polite team member. Thank you for your feedback. Thank you, Leo
Maria
Oct 25, 2026
Christopher was great
Christopher was great , he treated us like family and helped with all of our needs .
Response from Mattress FirmOct 25, 2026
Hello Maria, Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that you were treated with such warmth and care, making you feel just like family. Thank you, Leo
Brad
Oct 25, 2026
Bought in Westchester for Next Day Delivery in the IE
We stopped in the Westchester location to have our college student daughter select a mattress for her bedroom in our new home in the IE. We were greeted right away by Ron who gave us a very efficient and very professional overview of our options. Within ten minutes we had a mattress selected and ordered for delivery to our new home…with free next-day delivery! What a great experience.
Response from Mattress FirmOct 25, 2026
Hello Brad, We are so glad to hear about the wonderful experience you had at our location while shopping for your daughter. It is great to know that our team member provided you with efficient and professional guidance, helping you find the perfect mattress so quickly. We are also pleased that our next-day delivery service made the process even smoother for your family as you settle into your new home. Thank you so much for sharing this positive feedback with us. We appreciate your support and hope your daughter enjoys her comfortable new bed. Kind regards, Leo
Ellie
Oct 24, 2026
It was smooth
It was smooth, from the time I went into the store, through the delivery.
Response from Mattress FirmOct 25, 2026
Hello Ellie, We are glad you enjoyed your experience. We are happy to hear our team provided a seamless process from the showroom to your home. Thank you for the feedback. Thank you, Leo

Mattress FirmReviews of mattressfirm.com

About Mattress Firm

About these reviews

More in Decoration & Interior

Frameology

Perfettacreations

Apollo Tile

RugsThatFit

Mattress FirmReviews of mattressfirm.com

Mattress Firm reviews

Chris was very personable and did not…

I paid $499.00 for my mattress

Excellent customer service.

Teresa was awesome

The self associate was very informative…

Christopher was great

Bought in Westchester for Next Day Delivery in the IE

It was smooth

About Mattress Firm

About these reviews

More in Decoration & Interior

Frameology

Perfettacreations

Apollo Tile

RugsThatFit

Mattress Firm reviews

Chris was very personable and did not…

I paid $499.00 for my mattress

Excellent customer service.

Teresa was awesome

The self associate was very informative…

Christopher was great

Bought in Westchester for Next Day Delivery in the IE

It was smooth