Mattress FirmReviews of mattressfirm.com

Eric was very knowledgeable about the range of products and with his help and guidance made my purchase a pleasant experience.

My experience at Mattress Firm, Pennsville NJ started really great. Our salesman was very friendly and kind. I went in looking for a new pillow. I was drawn to the Purple products since we have a mattress, 3 seat pads, a back pad, and a pillow from the same company already. I opted to make a purchase at Mattress Firm instead of buying from Purple directly since I'm trying to spend my money at local businesses. Anyhow, I picked out a $250 pillow. I thought that it would be in stock at the store, but I was told after picking it out that it would be shipped to me. While paying for it I found out it would be shipping directly from Purple. After paying for it, I looked it up online and Purple was selling it for $211. Ok, price paid for not doing my research. The pillow arrived a couple weeks later and there was a drastic difference in the firmness between it and the one at the store. It was causing me neck and ear pain, headaches and an overall uncomfortable nights sleep. I called to see if I could exchange it. I would have even been happy with trading it for the floor model pillow that I tried. It was not crazy firm like the one I received. I was told by the salesman that I spoke to (it was not the one that helped us when I purchased the pillow) that they do not accept returns or exchanges for pillow. Wish I knew that before I paid that much money for it, but fair enough. Hygiene policy - I get it. Another research issue. This is where they lost me - the salesman I spoke to said he would talk to his manager and call me back. No call back at all. I've been working in customer service my whole life. Telling a customer you will call them back and then ghosting them is a sure way to lose that customer for any future sales as well as anyone they share their story with. It sucks because we saw a mattress and adjustable bedframe that we really liked and talked about for days after our shopping trip. I would have loved to put that money into a local storefront, but I can't justify spending a couple thousand dollars at a store that ghosted me. I usually shy away from negative reviews because I hate saying bad things about businesses, but this one really hit a cord with me. Maybe it's because I slept like crap for 3 weeks before I finally gave up on the most expensive pillow mistake I've ever made in my life.

Very friendly and helpful, answering all my questions.

Alex was informative about all the mattresses. I was able to make my decision quickly. I'm anxious to try my new bed.

Customer service

I bought my matress over a year ago. Right after it was delivered I noticed it had these lumps horizontal across the whole mattress. They wouldn't do anything about it. I just got a new bed frame, a quess frame. I have a queen mattress supposedly. Well the space from the bottom of my mattress to the actual footboard is crazy! 6 inches short. My toddler could get hurt because the mattress wasnt made to priper queen specifications. Never ever ever buy from this place!! I measured and the frame is the right size. In case anyone is wondering. The mattress is short. Terrible way to do business. I paid close to $1000 for this POS mattress I have to replace. My husband now need to build on our frame to cover that gap so my child or animals dont get hurt jumping or climbing on to the bottom of our bed. This is ridiculous!! I'm so disgusted

The salesman was very nice and helpful

Our Sales Rep., Tobias was great! Knowledgeable, friendly and patient.