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Mattress Firm (mattressfirm.com) has 630 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Walailux
Excellent service fast easy done on time. Contact Christopher he is the best. Contact him. Thank you so much.
Response from Mattress FirmOct 17, 2026
Hi there, We are glad you enjoyed your experience while shopping with us. Thank you very much for sharing your positive feedback about our knowledgeable team member. We look forward to welcoming you back for your future purchases with us. -Miles
Joe
Stephanie went out of her way to make our customer experience memorable. She patiently showed us multiple mattresses. And explained the feature and benefits of all the mattresses.
Response from Mattress FirmOct 17, 2026
Hi Joe, We are glad you enjoyed your experience while exploring options for your new bed. Thank you very much for sharing your positive feedback about our knowledgeable team member. We look forward to welcoming you back for your future purchases with us. -Miles
Rhonda P.
Great sales rep., Misty
Response from Mattress FirmOct 17, 2026
Hi Rhonda, We are glad you enjoyed your experience shopping with us. Thank you very much for sharing your positive feedback about our knowledgeable team member. We look forward to welcoming you back for your future purchases with us. -Miles
nope
Tobias was very great to work with when we stopped in to look for a new mattress! Was very informative and a great guy to talk with. Will definitely come back to him on my next purchase!
Response from Mattress FirmOct 17, 2026
Hi Steven, We are glad you enjoyed your experience while exploring options for your new bed. Thank you very much for sharing your positive feedback about our knowledgeable team member. We look forward to welcoming you back for your future purchases with us. -Miles
JoAnn Guckian-Perry Roy P.
Michele was knowledgable, professional, pleasant and prompt. She made the whole experience simple & easy
Response from Mattress FirmOct 17, 2026
Hi JoAnn and Roy, thank you for sharing your experience! We’re glad Michele was knowledgeable, professional, pleasant, and prompt, and helped make the process simple and easy. We really appreciate the kind feedback! - Cheryl
Lavida
Very good employee assistance
Response from Mattress FirmOct 17, 2026
Hi Lavida, thank you for sharing your feedback! We’re glad to hear you received great assistance from our team. We appreciate you taking the time to let us know! - Cheryl
Cathy
Convenient location. Salesperson was knowledgeable about various options and made selecting and purchasing new mattress seamless.
Response from Mattress FirmOct 17, 2026
Hi Cathy, thank you for sharing your experience! We’re glad the convenient location and knowledgeable salesperson made selecting and purchasing your new mattress feel seamless. We really appreciate the kind feedback! - Cheryl
Susan
The salesman Victor was attentive and quick to respond to me. He helped me find a bunkie board and gave me a good deal, with 2 day delivery. My purchase was small but he treated me with respect as if it were big.
Response from Mattress FirmOct 17, 2026
Hi Susan, thank you for sharing your experience! We’re glad Victor was attentive, responsive, and treated your purchase with such care and respect while helping you find the bunkie board you needed. We really appreciate the kind feedback about his service! - Cheryl
