MatterportReviews of matterport.com

They provide zero support , can’t answer a phone call and will renew your subscription without your authorization even though you haven’t used their service in months. There are much better providers. These people are the worst Yours truly. William Holland Bozeman , MT

Rien ne va chez matterport. leur politique d'adhésion et leur politique business plan ne sont que des politiques pour vous faire payer plus et plus et plus d'argent. Ils vous vendent le matériel à un prix exorbitant. Vous travaillez avec vos propres moyens. Vous payez leur abonnement à un prix de fou et finalement, ils gardent votre travail. Autrement dit, si vous voulez avoir accès aux liens vous devez payer. Fuyez c'est clairement du vol.

Matterport has always done business at the expense of their clients. Do your research, there are better options out there and this company will take your money, give subpar service, and cannibalize your business.

Stop ✋🏻 I bought into this company in 2016 thinking it was going to replace photos and I was right, especially for the pandemic. Here’s how I was treated “ You guys had me buy your first version only to send me a $3600 camera that never worked since day 1 and wouldn’t back your product or help Me at all. In fact when I called for help on setting it up I was yelled at by a frustrated “representative “ and told to figure it out for myself. It arrived with an “internal error”. That was a $3600 loss on believing in your dream and company before others back in 2016. I talked my broker into buying many of your cameras and then others in my area - before getting mine- and thus I sold more than some of your “reps” and you treated me like garbage, took my money and sent me a broken camera you wouldn’t help me with at all because I “missed” an email that went out 2 days before ending my service contract. Terrible company. Especially for those who believed in you before your name was known.” Still have the camera in my living room. Still has never processed one space and won’t. Had attorneys try several attorneys, several times. This company is hands down the worst company I’ve ever exchanged money with. Do not waste your money. Hire someone who owns one already and let them deal with the full time job of dealing with this company. This was in November 2016. They still to this year will not help and told me to sell it for parts on eBay…. I bought a tool. I didn’t buy a job.

I am, apparently, just another dissatisfied customer in what appears to be a long list of them. I have used Matterport for about 1 year, and subscribed to the Professional subscription. When I didn't get enough business to justify the cost, I thought I would downgrade to a less expensive subscription level. No, they don't allow that. So now I have no choice but to cancel my membership, which means my few clients with links to their projects will no longer work, and this isn't good for my reputation. But Matterport doesn't care. So now I will sell the camera, and never use it again and I will spread the word that this company SUCKS.

Matterport is garbage. The cameras are just ok , customer service is a joke

I've been using Matterport for four years and they keep changing their cost structure to squeeze additional revenue out of users, presumably to satisfy their lagging stock price. Within the past year, they've now started charging extra for spaces that have over 200 scans. Why? Because they can. So, I now have spaces that should be one space but they're now 2. I had one "double" space that is now three spaces because the scan wasn't working, and I wasn't able to get anyone to help me when i was on site. So instead of paying $2.60 a month for that space, I'm instead paying $7.80 a month. Because the software isn't working right. They now want to charge me additional money to stitch the spaces together, even though this should have been done automatically (and I doubt it'll take someone more thana few minutes to figure out). Meanwhile, their customer service is atrocious and they don't care about their customers.

The customer service is absolute garbage.