MatterportReviews of matterport.com

There is no reliability of the scans they provide if anything goes wrong there is no way to correct it making this an unpredictable service for clients that we as service providers cant actually rely on or promise our clients any resolutions for simple realignments as the support team is not responding and with in 20 days I managed to get some resolution but my clients cant wait for 20 day to get the final work and that is only 20 days because I was chasing this 6 times

Really really bad at handling anythig more complex than a single room. Alignment is consistently off and very often overlapping. Edit options are poor. been evaluating for over a month. Will not purchase.

I was unexpectedly charged several hundred pounds by Matterport without any prior notice. When I raised the issue with their support team, they acknowledged it and issued a partial refund, but I was still left significantly out of pocket. I repeatedly requested a clear breakdown of the charges, but despite multiple follow-ups, this was never provided. Worse still, after initially responding, they stopped communicating entirely. I’ve sent four emails over the past month with no reply whatsoever. To this day, I have no explanation for the charges, and my attempts to resolve the matter have been completely ignored. As a business owner who was planning to use Matterport regularly, this experience has been incredibly disappointing. The lack of transparency and unresponsiveness is unacceptable. Unfortunately, I can no longer trust or recommend their service.

Really disappointed with the Matterport Axis - have had it for two days now i find the product to be a little ‘meh’ and the customer service to me non existent. I use the latest iPhone 16 pro max and the video quality is poor using matterport. When I called helpline to try and figure it out I was told I need to update my firmware - but no matter how much I explained that I cant as the axis wont connect to my WiFi / show in my WiFi settings as everything is just greyed out - the person I spoke with just kept telling me I had to update firmware - I know but cant - we then carried on conversation over email and I sent screenshots and unsurprisingly no reply - oh and don’t get me started on the crappy remote that doesn’t stay connected All in all a cheap product that is getting cheap customer service - 2 days in and Im not sure I’ll even bother using it - waste of £100 if you ask me Added 3/4 In response to your reply That really doesn’t help or answer the points raised - I now have a replacement remote that doesn’t work - and can not open the unit to change the battery (not that I would expect to change a battery on something brand new) Note to anyone thinking Axis - don’t bother

Our Matterport Pro2 developed a fault, which severely impacted our work. I was forced to lease a Pro2 at £100/week to continue operations. Despite confirming it was a manufacturer’s fault, Matterport still charged me for a replacement at a reduced fee. When shipping the replacement, Matterport provided UPS with an incomplete address, confirmed in writing by UPS, resulting in a failed delivery. Despite clear evidence, Matterport refused to reimburse costs or offer a goodwill gesture. Extremely poor handling from a company of this size.

Used to have great service but has gone downhill. Constantly has quality control issues with their paid services like floorplans Customer service is useless and after they lost me a $3000 contract due to their quality control they offered me a $60 credit and said they couldn’t do anymore. I’ve had to spent 8 hours a week the last few months dealing with their issues which we literally pay for them to provide the service Keep in mind I pay $5000 a year for matterport and their services and own over $10000 of their equipment (3 matterport pro2 cameras) and they basically spit in my face. Would not recommend vs the alternatives out there simply due to their new customer service approach

Software isn't great and has a hard time understanding garages so if you need that, good luck getting it to work. Maybe it's bc I was using a 360 camera and it works better with only their 360 device, not sure on that. Also, remember to cancel right away if you need to bc if you are even a day late they'll keep your money for the entire month. P.S. you can find it in settings under billing.

Appalling service - keep getting shunted to a call centre in the Far East. Quality of models have been going steadily downhill - presumably trying AI in the hope it will be cheaper for them. I am beyond exasperated and angry at the time wasted trying to get hold of someone who can understand and speak English and more importantly really knows the product. I have been a customer of theirs for 7 years - now looking at alternatives. Does anybody have suggestions ? Thank you in advance.