MatterportReviews of matterport.com

Overpriced, very poor image quality due heavy processing. (Raw photos saved on my Theta Z1 look so good) Customer service is absolutely useless. Never get anything solved by them. Still there are tickets open from last month. They just don't care about customers. Time to switch to another provider

Very bad support for a company which pretends to be a leader in this kind of software. Our environment is already blocked for a month now, having several calls and promises on updates.

Matterport doesn't issue invoicing or receipts, you need to request them. I don't have a running membership with Matterport, I subscribe when I need to use their services. That said, when I don't have an active membership, I don't have access to any billing records. This is not the way to do business. They do not send invoices automatically when services are incurred. Let the buyer beware if you are considering and comparing services between Matterport and other options.

Worst company ever. I had an appointment with capture services and called the previous day to postpone. They sent emails confirming my request and also the technician informed me he can come at a later date. After 5 days, Capture services team went ahead and cancelled my order, forfeited my money and argues that l should have called 24 hrs in advance . Their customer service sucks. They should have informed me when l called them (called them twice) or their technician should have informed. I never signed an agreement nor the rules were disclosed. I will be taking legal action - pretty sure many other customers would be going through similar pains.

They don't care about their customers. No wonder they have 3.1 score it should be less. Please review all the other negative reviews. They will leave you looking really bad with your customers. I have been using my matterport since Feb 2017. Almost 9 years. In November my autopayment had an issue and i was late by 32 days. I paid the money owed and i have $0 balance with them. My account was cancelled with all the 100 active spaces i had. Many of these spaces were in clients websites. I had the classic plan and was paying $65 monthly for 9 Years. The price increased over the years but was ok with the price increase. Now i am not able to reactivate that account but if i want to recover all those spaces i have to select a plan that would run me 296$ a month. That is $2772 more a year which is ridiculous. I started when they were small and obviously they don't care about their loyal clients. Not a trustworthy company. They will leave you looking bad with all your clients. Not happy at all. They will not work with me after talking with Customer service. Look for other companies for better options. They just don't care.

Trustindex Review I have been a loyal and satisfied customer of Matterport since late 2017. Unfortunately, the past year has been extremely disappointing. Since 16 November 2025, I have been experiencing the same recurring issue with model uploads, which support consistently refers to as a “bug.” The problem is not isolated — it affects new models repeatedly. The pattern is always the same: I upload a model The issue occurs I wait 24–48 hours for a support response I receive a generic troubleshooting page After following all steps, support responds with: “This model was also affected by the bug, and it has now been fixed.” The issue is never permanently resolved. Each new upload requires me to contact support again and wait another 24–48 hours. This is not a once-off problem — it is an ongoing operational failure. What is most concerning is the disconnect between customer feedback and action. Matterport currently shows a high volume of negative reviews, yet the response remains the same scripted apology: “We’re sorry to hear you’re experiencing this issue.” Apologies without resolution are meaningless. As a professional user running a business, reliability, speed, and system stability are critical. A “model-by-model fix” is not a solution. I am not asking for sympathy — I am asking for: A permanent fix Engineering-level accountability Faster, predictable support response times Until these issues are properly addressed, I cannot recommend Matterport to professionals who depend on consistent performance.

This company changes pricing and plans without any confirmation or clear notice. Even worse, it’s impossible to remove your payment card from their interface, which means they can charge your card without your consent or prior warning. This feels intentional and extremely unethical. If you value transparency and control over your payments, avoid this greedy company.

J'ai acheté l'axis avec mon samsung S25 il y a 9 mois. Honnetement tout se passait bien et a ce moment j'aurais pu mettre 5 étoile.... puis : mise à jour de samsung et de matterport et depuis je ne peux plus rien faire. Ce n'est pas un problème d'axis puisque même sans ce support, l'application de fonctionne plus (plus de numérisation correcte donc plus de possibilité d'aligner les scans) Leur SAV est disponible mais on tourne en rond et ils me demandent les mêmes choses sans arret ! Bref, je voulais être remboursé du materiel qui ne me sert a rien (de leur fait) et ils ne veulent pas ! Bref je regrette mon achat chez eux