Susan B.
useless situation - please help!
well, i cannot open the mat as I cannot lift the buckle at all, it is so stiff, even at longstanding room temp of 24.5 degrees - so it is absolutely useless to me at the moment !!! - and as we are in lockdown i can't get anyone to help me, and i desperately need it to start working at home!!!! Also the delivery guy replied to my statement that your website or email suggested i should check the parcel as that i shouldn't i should open it later and take up any issues with mat stores - he backed away and left looking like he wanted to get away asap - prob due to the coronavirus distancing.



