Mat StoresReviews of matstores.com

Response from Mat StoresOct 20, 2026

Vielen Dank für Ihre Bewertung. Wir freuen uns, dass das Produkt Ihren Vorstellungen entspricht. Die Sendungsverfolgungsnummern werden automatisch versendet, sobald die Bestellung versandt wurde. Diese E-Mail wird an die bei der Bestellung angegebene E-Mail-Adresse gesendet. Sie müssen kein Konto bei uns anlegen, um diese Informationen zu erhalten. Mit freundlichen Grüßen, Mat Stores

Response from Mat StoresOct 20, 2026

Thank you for your review. We are pleased to hear the ordering process was user friendly and your order was delivered in good time. Unrolling instructions are provided with all of our mats and it is important these are read and followed to avoid any injury or damage when unpacking the mats for use. The mats are rolled under tension and if the unrolling instructions are followed no injury should occur. Kind regards, Mat Stores

Response from Mat StoresNov 20, 2025

Thank you for your feedback. The mat you have purchased is made from polycarbonate, with this material you do not need as much material as traditional PVC for the same performance, so a bevelled edge is not necessary. We do offer a thicker mat, the Cleartex Megamat which is 5mm thick, suitable for us on all pile carpets as well as hard floors and does come with a bevelled edge. This mat is the thickest polycarbonate chair mat on the market and is available in the size you purchased, if you wish to look at this for a future purchase, this can be found on our website. Please do not hesitate to get in touch if there is anything we can assist with. Kind regards, Mat Stores

Response from Mat StoresOct 29, 2025

Thank you for your review. Please contact us directly with your order number so we can assist you further. Kind regards, Mat Stores

Response from Mat StoresOct 15, 2025

Thank you for your feedback. We are sorry to hear the mat is not laying flat, please do not hesitate to contact us for us to assist you further. Kind regards, Mat Stores

Response from Mat StoresSep 25, 2025

Thank you for your feedback. We are pleased to hear the mat is protecting your carpet as expected. Please let us know if there is anything else we can help with. Kind regards, Mat Stores

Response from Mat StoresApr 10, 2025

Thank you for your feedback. We do advise to follow the unrolling instructions included in the delivery to avoid any injury. We hope the mat is as expected and performing well on your application. Please let us know if there is anything we can help with. Kind regards, Mat Stores

Response from Mat StoresJan 10, 2025

Thank you for your feedback. We are pleased you found the advice given helpful and you are happy with your purchase. Kind regards, Mat Stores