Mat StoresReviews of matstores.com

4.8694 reviews
Furniture Stores

Mat Stores

About Mat Stores

At Mat Stores we offer a wide choice of quality carpet, floor and surface protection solutions for the home and office at competitive prices. Our extensive range includes chair mats, indoor and outdoor door mats and anti-fatigue mats.

Mat Stores (matstores.com) has 694 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: matstores.com
Website: matstores.com
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Mat Stores reviews

694 approved reviews, newest moderated first

Steve G.
Jun 18, 2023
We found the chosen courier
We found the chosen courier, DHL, to be frustratingly useless in finding our new-build address despite guidance on directions being provided. Trying to contact Matstores by phone was nightmarish: could not get through, music was aggressive and no call back. Product seems ok so far although a little softer than expected.
Response from Mat StoresJun 23, 2023
Thank you for your review. We apologise for all the issues with DHL, we ensured all information was passed on to them but unfortunately they still struggled to locate your address. We are glad you have now received the delivery and are happy with the product. Please do let us know if we can be of any more assistance. Kind regards, Mat Stores
John B.
Jun 15, 2023
Cleats too small, mat walks on plush new carpet!
Good quality and fast delivery, thanks. However thought the plastic cleats under mat would be longer to keep the mat from walking on our high plush new carpet!!
Response from Mat StoresJun 23, 2023
Thank you for your review. We are pleased you are happy with the service received. The grippers on the underside of the chair mat have been designed to a specific length to keep the mat in place without causing damage to carpets. If they are any longer, over the time there is the risk of damage to both your carpet and potentially your subfloor. Longer grippers also pose a health and safety risk when transporting, unpacking and moving the mat. Kind regards, Mat Stores
James S.
Jun 13, 2023
a prompt…
Exactly as described and a prompt delivery
Response from Mat StoresJun 23, 2023
Thank you for your kind words. We are glad you are happy with the product and service received. Kind regards, Mat Stores
Kim M.
Jun 13, 2023
Bought this mat on the strength of…
Bought this mat on the strength of other positive customer reviews...we were not disappointed...came very well wrapped...is of excellent quality..
Response from Mat StoresJun 23, 2023
Thank you for your positive feedback. We are glad you are happy with your purchased based off previous reviews. Please do not hesitate to contact us if we can be of any more assistance. Kind regards, Mat Stores
Scott M.
Jun 11, 2023
Good quality product - robust and easy to use
Good quality product, seems fit for purpose so far sitting on my amtico spacia flooring. Product seems to be robust and was easy to unpack and deploy. Worth the cash!
Response from Mat StoresJun 23, 2023
Thank you for your kind words. We are delighted to hear the mat is what you needed and worth the cost. Kind regards, Mat Stores
JEFFREY T.
Jun 11, 2023
DOES THE JOB
DOES THE JOB. FAST EFFICIENT DELIVERY
Response from Mat StoresJun 23, 2023
Thank you for your positive feedback. We are pleased to hear you are happy with the service received. Kind regards, Mat Stores
Lester M.
Jun 9, 2023
Great product and shipping time
Great product and shipping time. One thing though finding tracking and shipping info was lacking. Otherwise great.
Response from Mat StoresJun 23, 2023
Thank you for your review. We apologise if finding your tracking information was not very clear, but we are glad you are happy with the product. Kind regards, Mat Stores
Orsolya C.
Jun 8, 2023
excellent choice of chair mats
Superfast dispatch excellent choice of chair mats even for deep pile carpet which is hard to come by. Great quality, item was packaged perfectly delivered with care. Overall great shopping experience, I am happy with my purchase.
Response from Mat StoresJun 23, 2023
Thank you for your review and kind words. We are delighted to hear you are happy with our product range and the item you chose to order. Please let us know if we can be of any assistance in the future. Kind regards, Mat Stores

Mat StoresReviews of matstores.com

About Mat Stores

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Mat StoresReviews of matstores.com

Mat Stores reviews

We found the chosen courier

Cleats too small, mat walks on plush new carpet!

a prompt…

Bought this mat on the strength of…

Good quality product - robust and easy to use

DOES THE JOB

Great product and shipping time

excellent choice of chair mats

About Mat Stores

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Mat Stores reviews

We found the chosen courier

Cleats too small, mat walks on plush new carpet!

a prompt…

Bought this mat on the strength of…

Good quality product - robust and easy to use

DOES THE JOB

Great product and shipping time

excellent choice of chair mats