Geoffrey W.
Extremely helpful presales and fast delivery
When looking for a desk chair mat, I needed one that was suitable to sit on a thick carpet and found a Cleartex Ultimat Chair Mat for Deep Pile Carpets advertised at Mat Stores. The only problem being that the spec. for the mat said to allow for a manufacturer’s production tolerance of +/-5%. This meant the 120 x 134 cm mat I was looking to buy could be anything between 114 cm and 126 cm on its shortest edge! As the mat needed to fit between my desk’s legs, I queried this possible +/-6 cm difference in size by email at 6:30 pm on Sunday 02 July. I received a reply that eased my fears at 2:00 pm on the 3rd. On this basis, I placed my order that afternoon and DHL delivered the mat just after lunch on 05 July. (It’s worth noting this is Mat Stores’ standard free delivery service.) As to the mat, it’s doing splendid service, and I can’t fault it in the brief time I’ve wheeled my chair on it. Providing it goes on to prove durable, I will be incredibly happy with this purchase. So, a high-quality product at a fair price and just two days from order to delivery – outstanding service from a company I’ll have no hesitation in recommending.
Response from Mat StoresJul 14, 2023
Thank you for your detailed review. We are glad to hear you received a quick and reassuring response to your concern regarding the production tolerance. We are also delighted that you received your order promptly and the mat you ordered fits your requirements resulting in you being happy with the purchase. Please do not hesitate to let us know if we can be of any more assistance. Kind regards, Mat Stores