Massage EnvyReviews of massageenvy.com

Wish I had seen these reviews before booking! Unfortunately you have to leave at least one star to post a review. So I too have booked a 60 minute massage for 75 USD online. They text today to confirm my appointment tomorrow at 11am, I replied yes. A few hours later, they have called me and left a voice message saying the online price I booked was for members only... and that my massage will actually be 125 USD! A HUGE INCREASE!!!! I called them back and asked them to honour the price that I booked the massage for and they would not. I said they are falsely luring people to book massages at cheaper rates and they were not backing down at all. I said I would be reporting them to the local Ombudsman and they just replied "if that's what you want to do, go ahead". Absolute joke of a company who are falsely advertising their business. AVOID AVOID AVOID.... SCAMMERS!!!! I'll be checking that they don't take any money off my credit card as you have to use it to book the appointment.... Massage envy... lol ... not a chance!

I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system. This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating. I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.

Hayley was completely rude and unprofessional to deal with. Buyer beware if you sign up with a package or membership here! I came for six months of prenatal sessions, was walked through scheduling in person by a staff member to make sure everything was taken care of and booked properly, and then ended up randomly told that I needed to pay out-of-pocket after my session today. I explained to her politely that everything is prepaid for and this doesn't make any sense, to which she effectively told me that I should understand the math and it's my problem and not theirs even though she can see in the system who helped me and that they were the ones to book me when all I asked for was to book the sessions I paid for. Why would I book more sessions than were in my package? It literally makes no sense. She refused to be accountable and was not remotely apologetic. Not the kind of experience anyone should be paying a premium for, especially not nine months pregnant. On top of all of this, I now didn't have the opportunity to properly space out my sessions until giving birth, which was the entire purpose of me being a customer here in the first place, and why I personally asked for professional assistance with the booking process, all to be treated this way and stuck footing a bill and having no care for the last month of my pregnancy. I will NEVER be back and am appalled at the customer service here. Thought I would give them a chance due to proximity of where I live, but now I see why everyone I know avoids this place and goes to small, local businesses or private masseuses instead. Hope the owner or manager has the opportunity to see this, as you are losing customers frequently due to the rudeness and incompetence of your desk staff. There was zero attempt made to right what happened today. It costs a lot less to retain a customer than to acquire a new one. I suppose this lesson has been lost upon Hayley, as she very clearly does not care about the customer experience or treat this business like her own in anyway whatsoever.

So on Friday, July 5th my daughter and I pretty much had a horrendous experience with Massage Envy and their reception staff at the Flemington, New Jersey location. It was very disappointing seeing as though this was only our second time there in five years as it is just a treat for us. I made an appointment at the Easton Catasauqua location a few weeks ago, for Saturday the sixth, but didn’t realize that there was a scheduling discrepancy. So my daughter called up and changed the location to Friday the instead in Flemington. I know now that the receptionist at Flemington, Megan failed to let her know that the same exact facial appointment that was made in Easton would now be $100 more due to the “location” and that is without tip. Megan also stated that if we had proceeded to make the appointment in New York City that it would be $200 more. When I set up the appointment in Easton, I specifically asked for an estimate which would have been $70 a piece , $140 total and then a 20% tip of course. so once we arrived yesterday in Flemington I was told it would be $250 total and that’s without a tip. Needless to say all of the money I brought along, went to only one appointment. I let my daughter go and just did without, which is perfectly fine. My point of this is not to gain sympathy. It’s just to raise awareness that when the staff at Massage Envy reschedule an appointment, it’s IMPERATIVE that you mention a “Oh by the way” there will be a steep, significant price increase. I even asked Megan if she mentioned the fact that it would be $100 more to my daughter and she plainly stated “no,” which I’m sure is all on camera. She did however, bring out a pamphlet and repeatedly, probably more than four times, trying to push a membership package on us for $85.00, that would be the better way to go to avoid this type of “problem” in the future, and that’s on camera too I’m sure. Not for nothing… The facial and massage staff is lovely, but like I said we have been there twice now and both experiences were pretty much ruined and not relaxing because all the staff does the whole time they are massaging and giving you a facial is talk to you which is extremely stressful. But I guess that would be a whole different review.

I made an appointment at your Jenkintown PA location. The appointment was yesterday at 4pm. I had an emergency that came up, so I couldn’t make the appointment. I fully understood that I should still pay for the appointment, but I only made the appointment because I had a gift card. I spoke with someone there last night that said I could bring the gift card in on Monday and they would let me use that to pay for the appointment. I called this morning several times & there was no answer. I finally get a hold of someone & they put me right on hold. I was on hold for over 15 minutes 2 times. I finally get a hold of a manager and she tells me that she can’t do it because it’s the end of a pay period or something. It makes no sense that in less than 24 hours from the time I spoke to someone on Sunday now all the sudden I can’t use it. I’ve never heard of such a thing. I’ve already left several bad reviews, but I’m willing to take them down if someone can resolve this issue. I have the gift card and would like to use it to pay for the missed appointment. I’m willing to physically take it to the store. I was going to use it to pay for the massage. I don’t understand why I can’t use it to pay for the missed appointment.

Warrington PA Massage Envy. Try to cancel. Just try. They don't make it easy. Ive never been able to find a great massage therapist at Massage Envy. Interestingly enough I contacted a local spa that offers massage therapy and their price is competitive with ME. Once I can figure out the ME cancellation policy, I'M OUT!

I simply wanted to check a gift card that I had received as a gift for my wedding in 2022. I was told by the front desk AND the manager that they couldn't verify the balance due to safety and fraud issues. They said the only way to get the balance was to drive out there. I had no intentions of using this gift card as I had been there once before and just wasn't a fan. I called a random store in IL and they gave me the balance right away. Please make this make sense?!

I’m located in Maryland and have tried two locations with the hope that I find the gem that I feel comfortable with. I’ve had 3 massages at the Crofton location- Twice I was a client of the same person. She smelled like weed and smoke- I could smell like a used cigarette smell when face down. I had to initiate conversation both times. Massage was good however she spent like 30 minutes on my neck, when my low back and hips were what I needed to be the focus. The other massage was un remarkable except for the fact that she said to me when I checked in- If you want firm pressure then we need to cancel because I don’t do firm. 😫 The second shop I tried was in Severna Park- The massage therapist tried to convince me to buy into her new business- Clearly a pyramid scheme- In Credibly uncomfortable. I have one more location to try and If it is the same as these locations - I’ll cancel my membership. 🫤