Massage EnvyReviews of massageenvy.com

My mother was a client of Massage Envy South Florida on Red Road for a year before she died unexpectedly and tragically. When I alerted Massage Envy to my mother's passing, they dragged their feet taking months to cancel her subscription and charged her card for months after her death. When they finally responded to my emails they proceeded to cancel my mother's account so that I could not transfer her accrued credits to a new account. The result was that they got away with taking over $1,000 from my family during a period of deep loss when they knew exactly what our situation was. I have raised the issue with the Florida Attorney General, the Better Business Bureau, and the Miami-Dade County Consumer Protection. I am considering legal options because of how bad a taste this whole episode has left in my mouth. Please consider upvoting this review so it gains more attention. The employees in this location are polite and most of them understood that what their manager (at the direction of their owner) was doing to me was wrong. I am genuinely disappointed that people could see a son in grief and not work to do the right thing for a family experiencing difficulties.

Jessica and Bella are very good receptionists at the front desk…soothing, reassuring, light voices…..help customer relax as they walk through the door….tranquility room prior to massage adds to the relaxation experience….Lazlo masseuse therapist was very good…..

You should NEVER use Massage Envy. The whole franchise is a huge scam. The location in O’Fallon,IL is a joke!! They take customer’s money monthly and if you cancel membership, they keep all money. Their services are poor and massages are horrible. I will never go back and urge everyone to cancel their membership and NOT TO EVER GO to a Massage Envy location ever!!!!

Where do I begin? Stay away from this company and take your business elsewhere unless you want your money stolen in exchange for absolutely nothing. The manager at the Arvada West location is not fit for her role as she has a difficult time articulating her thoughts, navigating through complex scenarios, and is absolutely agonizing to communicate with. From the masseuses to the front desk staff - it is apparent that they only care about upselling you products, facials, memberships, etc. My Husband and I purchased a six month membership at $85 per month. In those six months, we were only able to successfully book two massages. To date, we have paid over $1,000 for a total of two massages. Every time we called to book a massage (at multiple locations) we were told they were no openings as they were booked for two months or more. My card had multiple unauthorized charges when I explicitly asked them to stop charging my card. In addition, their monthly dues have gone up from $85 to $90 per month (unbeknownst to us) with no email or notice to be found or given. So here we are. When attempting to explain our frustration to the manager - her initial recoil was defensive and accusatory with an abrupt retort reminding us that we signed a waiver. Great customer service. It is so sad to think that the $1,000 my Husband and I spent on an experience we intended as a reprieve was wasted on nothing when it could have been put toward our savings, toward a vacation, toward our family, or literally anywhere where your money is actually exchanged for goods and services. Be weary - they will lure you in with 'your first two months free' on a six month membership term. What they don't tell you is that you is that you will never, ever be able to book an appointment because they are short-staffed and overbooked at every single location. Those two out of six months 'free'? You will still be paying for six months worth of dues - all it does is delay your payment cycle. When you try to express your frustration with their lack of availability and unauthorized charges? They will simply tell you it is part of the agreement you signed. My Husband went to the Arvada West location in person to pay the remainder of our balance, inquire around the unauthorized charges, and to cancel our membership. The manager refused to speak to him, refused to collect our payment and stated 'I am going to take care of my actual customer' (we are not customers now?). My Husband again asked to pay the balance and asked for an itemized receipt of the total charges to date as well as a summary of any outstanding balance. The manager refused and stated that she escalated our cancellation request to her supervisor. We have yet to hear from them. My Husband was appalled and reiterated he just wanted to pay his remaining balance. She refused to allow him to pay. Needless to say, we will never be back and I will be smearing Massage Envy Arvada West on every platform imaginable. Save yourself the headache, time, energy, and money. If you don't have tension in your body, you can be rest assured you will if you opt for a membership at Massage Envy.

They hire mostly old boney therapists that don’t know how to give a massage. Also, when they shorted my session by 20 minutes, the manager came out and defended themselves instead of trying to make things better with me. I’m never going back.

I used to love this place when I first became a member in 2019, but unfortunately, my experience has turned sour. They have stolen sessions and money from me and refuse to respond to any of my emails or phone calls. This includes Lauren Skipper, the Regional Manager, and Joe Szablewski, the Owner. I strongly advise you to stay away from this establishment. The leadership is poor, and they consistently avoid addressing the truth. If you face similar issues, consider consulting a lawyer to reclaim what you're owed. This includes the Bellevue location as it is operated and owned by the same people. I was promised a call back for my missing sessions and was told sessions disappear often and they have to go back and track what happened to it. Thank God I recorded that conversation with the manager at Bellevue! They are SCAMMERS! They steal your credits and avoid you when you call them out on it. Also, the turnover rate is high at Massage Envy. They can not keep their employees hired. I kept in contact with some of the therapists I liked to avoid the rude management and staff at the desk. The admired workers are the therapists. There is several reviews from ex employees that confirmed massage envy biggest $$$ profit is from unused sessions and massage envy steals from the customers all the time. Please find another business to get your facials and massages done. Massage envy is a WASTE of your money. Don't be fooled by the prices. Just keep scrolling and reading all the bad reviews.

NOT RECOMMENDED REVIEW BASED ON LOCATION & SERVICE I have used the D’iberville location a hand full of times. I like the massage therapists and feel the customer Svc; starting from corporate, to management and assistant manager, is a disservice to this industry. The location is not clean, customer service relays the horrific breakdown of their business. I Think it would be best to always keep the customer happy. A customer of several years or better, would show that repeat Svc. Is based on therapist and not their customer service. Destiny, Not only is rude on the phone, but should go to customer service training to save Customer Relations instead of going out of her way to upset them, thus creating a frustrated consumer and also loss of a consumer for life. I am walking away from at least $700 of credits and services and TIPPING capability to their therapist, who are the heavy lifters. These girls, and even the regional manager have no idea what it takes to be a team. If you have credit with them, I would recommend calling Gulfport. And I say this because they will bend over backwards to accommodate, and the therapist are just as good if not better on most cases. This company does not have the capability of keeping the good ones, So the turnover is quite high. There are many other great locations to get a massage on the Gulf Coast, and eventually, if you like a therapist from massage envy, you could find them at any other place if not at the same time because they don’t pay there enough money. I’m sure this is just another story that many people have not taken the time to tell, but I urge anybody that wants a massage, a facial or anything else that they have to offer to Find a company that treats their people and customers properly.

I was told that before I deployed to Japan. They canceled my membership and I was told my 9 hours massage would still be available when I got back from Japan. I scheduled a massage and was notified 5 hours before my appointment that my hours were expired. They then notified me that they would be able to get my hours back if I reactivate my account, if I deploy again I would be stuck in the same position with more hours collected. I find this to be obnoxious and hard for military members cannot get any assistance.