Massage EnvyReviews of massageenvy.com

Very good massages and very nice staff and environment. Of course not all masseuses are equal, as I prefer a firm massage and only some can make that happen, so I tend to book my favorites when I can.

I have been with massage envy for years. I moved to Tallahassee a few years ago and referred my boyfriend and picked up a membership at the Kerry Forest Location. A new bank card was issued to me due to potential fraud. I set up a birthday massage with my favorite massage therapist Jesse and all was well. On my bday 1/30 I received a call from massage envy. I was under the assumption it was the 24-hour courtesy appointment reminder so I answered the phone and after the massage envy employee greeted me I advised I will be in tomorrow for my appointment. The massage envy employee interrupted to advise they attempted to take payment however a payment for this month (mind you I have 3-4 credits on my account) was not received. While the employee was still talking I went to get my purse to provide my newly issued bank card numbers when I was not only surprised but offended that her response included, "that's the thing, because we did not receive your payment, we would have to cancel your appointment for tomorrow". I stopped everything I was doing because I could not believe what I was hearing. There needs to be some sort of training or etiquette when reaching out to customers regarding payment issues or appointments. I advised the employee that her deliverance was poor and tbh she must have lost her mind. I also advised it was my birthday and for her to threaten me about cancelling my appointment (which was cancelled) even though Massage Envy already had well over 3 unused payments and the massage scheduled was already paid for and taken out of my account. In a condescending tone the employee replied, "that is the policy." I kindly advised her that I not going to let her ruin my birthday with her unprofessionalism and this money-grab policy and hung up. I will be cancelling my membership today. I drive over 20 minutes because in Tallahassee there is only 1 Massage Envy and the lack of empathy, courtesy, professionalism, and common sense is not worth that long drive. There are so many ways to contact a long time customer and simply advise, "Thank you for confirming your appointment. I am also reaching out because our records indicate a failed attempt for this month's payment. Would you like for us to update your card information.. etc", instead of trying to bully the payment out of your customers. Now you've bullied my business and money out of your pockets for good.

I received a gift card back in 2008 for a massage. I'm in California and gift cards by law never expire. I lost the card for years and finally found it again. I went to redeem and was told that it probably expired and we can't look it up because it is too old. This is not acceptable according to the law. I've found gift cards I used 20 years after it was purchased with no issues at other establishments. This is theft. I contacted corporate who told me the card was redeemed by the original person who bought it in 2013. That is not possible since the card was lost in the back of my for the last 15 years. In additiona, I asked my friend who bought it for me many years ago and she has no idea why they would say that since she has never gone to them for a massage. I got tired of fighting them. Don't go to them. They just steal your money. I guess they will just take the money without giving service.

I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff. I have 6 friends in the same boat as me with a bank full of paid massage credits (2 years worth if I could get in Monthly - $2,500+) and we can't get in. And yet they are still signing people up. DON'T Waste your money!!! Customer service is disgraceful and management will not help you or provide you with any kind of resolution. They will however threaten to cancel your membership if you assertively, yet calming ask them for a remedy. There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google. THEY DO NOT CARE! I have been lied to several times about policies and now threatened. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service.

I find myself writing another disappointing review about Massage Envy in Mt. Lebanon. They canceled my appointment FOUR times. They called so late I was unable to find an opening on the weekend. They will not give me my money back and they continue to charge me unless I sign a paper a paper saying I don't want my money back. Don't get stuck in their membership. The manager was unsympathetic and phony.

DO NOT USE MASSAGE ENVY in Conway Arkansas .On the day of my appt I filled out the form to cancel due to testing positive for covid . I never confirmed my appt because I was sick and used the form to let them know by text I would not be there for my appt . This place conveniently could not find my form and charged me $188.00 for a $130.00 massage that I did not receive. Do not book with this place they are crooked and do not care that you are sick and could get others sick. Covid is not a joke This is stealing and disgusting. When asked the manager for her managers/owners number I was refused. DO NOT book here!! Horribly poor management. My husband and I get a lot of massages and have been to many massage places that have never treated us this way . We will be filing a complaint.

Been a member of ME in Alexandria, VA (Beulah St) for 5 years and although I got some good massages there, their ridiculous membership charges and "freeze plus" program (which thousands of us have had to use during the COVID pandemic when going in for a massage was prohibitive), coupled with employees who badly/incorrectly explain how the freeze plus works, make it a horrible experience. I'm literally about to forfeit more than $1,000 in accrued credits because their "freeze plus" program which, as it was explained to me by 2 separate people, was a $10/mo charge to keep those $1k in credits available as long as I had a massage on the books, they're now saying (in the most condescending, bitchy manner possible) ended today, the day after Christmas, and that they "accommodated me already" by extending it by 6 months, so that's why I see another $75 charge on my credit card today. Was there a text message that it was about to expire (which they are capable of sending as a reminder of an appointment)? Nope. Was there any indication it was ending? Nope. I happened to see the charge and called and got the most condescending man on the phone who told me they'd already accommodated me and when I said there was no way to use 15+ massage sessions in a month he informed me "it's totally doable! We have people who schedule facials and 90 minute massages and it's totally doable!" I'm glad I was on the phone and not standing in front of him. I told him I work 10-hour days and don't have the luxury and he said "well I'm just letting you know it's totally doable and people do it all the time." These people are clueless and condescending, and ME is a huge rip-off. They know how to text you and email you about appointments or "specials" but can't be bothered to give a heads up when a freeze plus is ending or to understand their own policies enough to get the explanations right. I was told months ago that I could "transfer sessions to other people for a $20 transfer fee" but then got told you can only transfer one every six months (who knows if that's true or not). So if I don't want them pouncing to charge another $75/mo, then I'm stuck canceling membership and losing whatever portion of the $1k+ I can't use in the next 30 days - and they have so few evening appointments that I can even book after work that it's nearly impossible to schedule anything AT ALL in that period of time. Predatory, condescending, fully taking advantage of people who actually WORK during the day and can't cram a bunch of paid-for sessions into their tiny evening offerings. Ultimately not even nearly worth the money or frustration. I'll never make the mistake of using them again and I'll be sure to let others know what an expensive, crap experience this has been. There are thousands of reviews just like this one already which just goes to show how much anger this chain incites that so many of us will take the time to share our completely repetitive stories online.

I subscribed for service in late 2019 (3-4 months before COVID came to the USA due to a pinched nerve that caused agonizing pain down my right arm - I also subscribed to The Joint for chiropractic adjustments during the same week for the same reason (more on this later). I kept the subscription going because I was accruing massages, and nobody knew how long the pandemic would last. Part of this was in lockdown. I did not perceive it as losing value to keep it going. Fast forward to after COVID, and I (this is on me) realized that I hadn't even thought about getting a massage in more than 3 yrs. When I called to cancel. I was informed that if I did cancel, my 45 massages would expire in 60 days - but if I continued to subscribe at a mere $20/month (instead of the $80/month they were charging), I could continue to use the accrued stack for a calendar year. I laughed with genuine dumbfounded amusement, and said... "So, let me make sure I understand this correctly: I can keep the sessions that I already paid $3600 for from expiring in just 60 days, but only if I pay another $240?" 'Well if you want to put it that way", the clerk said. DISGUSTING. What a vomitous, gluttonous policy. Shame on Massage Envy. You failed to be gracious. You failed to think long-term. You have permanently lost a customer and all of my friends as customers. The Short-sighted Ditzball Award is Yours. MEANWHILE. When I called The Joint to cancel, they said "Well Sir, we show that we canceled it during the pandemic, because during the lockdown we were not able to provide service. Would you be interested in signing up again?" That is CLASS A business strategy. This is what Massage Greedy could have done. Massage Gluttony. Massage Shady. Massage Shifty. Massage Grifty. Massage Envy. They are all synonymous names.