Tracy
Outstanding!
Outstanding!! 99% for responsiveness, delivery, and the chair. The 2-3 week estimate was exceeded and my chair arrived in only 13 days. I did not opt for the white glove service and happy with that choice. The delivery drivers called it "threshold" where they moved it up my 4 outside steps and into my front door. Perfect. Super easy to attach the snap-on wings, even for this petite senior. Was getting my demo massage within the first hour after delivery. My only comments re: room-for-improvement would be the two days it took to get an email receipt, which had me a bit concerned. Buying something expensive online is concerning enough. But once I had a name with which to communicate, things were golden. I asked for shipping details/timelines to level set my expectations and that was answered quickly and completely. I would recommend they notify buyers of who the shipping partners will be though. Island Deliveries in the midwest seemed very odd. When receiving communications from strangers it can be scammers, especially this time of year. I used caution before clicking any links.
Response from Massage Chair StoreDec 7, 2023
Tracy, we hope that we were able to serve you completely. Enjoy the wellness that chair will bring for years to come.


