Massage Chair StoreReviews of massagechairstore.com

We have had a few issues with our chair. One of the issues was the foot massager. It stopped working and they sent a new one, but it was the wrong color. Had to call back and then send pictures to show the correct color. Waited for the new foot part to arrive. That one was broken when it arrived. They had to then send a third foot massager out. Had a service guy out a few times to work on the chair and the problems have been fixed. There is possibly another issue, the back massagers are acting up intermittently. When it works, it is a great chair to sit in and get a massage. Not totally happy with the whole experience!

From the ordering to the questions I had to delivery and set up this was an excellent experience. We have used the massage chair every day. My extended family has also tried it out and fallen in love. Well worth the money! Best prices hands down.

Our sales rep was amazing and took our time with us. He even saw us without an appointment.

I was struggling to find a chair that was in our price range and could accommodate wide shoulders and tall height. I chatted with sales reps twice, and they guided us to a chair that does fit our needs perfectly! I ended up going with a refurbished grade B chair. I wasn't so sure about that level of refurbished, but with how much I was saving off the price of new or grade A refurbished, I took a chance. Once it arrived, I had to search hard to find any blemish at all. The only marks I could find were a small scuff on the bottom of the foot rest and a crack in the USB phone charger (neither of which impacted the use or appearance of the chair). I got a follow-up phone call today to ask how things were going and to make sure we were satisfied. I'm happy to say the answer is YES!

Just ordered the chair. The whole process was very easy. My salesman was very helpful and a pleasure to work with. He explained the whole ordering process and made sure that I understood what was happening. I did check out their competition, when I called the phone rang about 6-8 times before somebody answered on a speakerphone (not exactly professional). I called the Massage Chair Store and they answered on the second ring and answered very professionally. I do recommend this company.

The chair and the customer experience are excellent. Only one suggestion. The amount of environment-killing styrofoam in the shipping container is concerning. I could barely fit it in my refuse container after unpacking the chair, even after breaking it into pieces. I understand the need to protect the chair during shipping, but if you can find a recyclable or biodegradable material it would be good for the planet.

Exceptional customer service! I worked with Ryan, who was great at returning my calls and answering my questions. He was professional, kind and patient. I absolutely recommend this store. We received the chair and the packaging and the chair was perfect. Thank you!

Love it works great won't be disappointed 👌 👏