Massage Chair StoreReviews of massagechairstore.com

I don't even have the chair

Customer service was really great. We don’t care for the massage chair do to it being a tight fit. Also the air bags squeeze your ankles way too hard actually cause severe pain. It may be a good chair for a smaller person

It took 6 weeks to arrive.

We have had a few issues with our chair. One of the issues was the foot massager. It stopped working and they sent a new one, but it was the wrong color. Had to call back and then send pictures to show the correct color. Waited for the new foot part to arrive. That one was broken when it arrived. They had to then send a third foot massager out. Had a service guy out a few times to work on the chair and the problems have been fixed. There is possibly another issue, the back massagers are acting up intermittently. When it works, it is a great chair to sit in and get a massage. Not totally happy with the whole experience!

The chair does not meet my needs

The crate/box looked like it had been through a war. I didnt even want to unpack it. Call the service department and they assured me that if there was an issue they would resolve it. It all looked ok until I started the assembly. The mounting screw and mounting clips were missing for the right side assembly. Again I called service and they sent the parts out and I had them in a few days. Finishing the assembly the chair works without a flaw. My only question is as the company states every chair is fully tested. How can that be if you cant assembly it without the missing parts?! Customer service could not answer that question., but all in all I love the chair. The price was excellent and a condition grade of B was more than fair. Customer service was beyond exceptional thnx guys.

We were told they would deliver into the first threshold of the home. That was not the case.

Customer service is good. Had a problem with my footrest and they took care of it right away. The chair was shipped in a timely manner and was delivered within 10 days. My only complaint is that the chair grabs the Achilles’ tendon which is very uncomfortable. Everyone that has tried the chair says this. Seems like it shouldn’t be a big deal but it is really bothersome and actually hurts.