Massage Chair Store Reviews | Read Customer Reviews of massagechairstore.com

Massage Chair Store Reviews | Read Customer Reviews of massagechairstore.com

Massage Chair Store reviews

644 approved reviews, newest moderated first

Michel S.
Oct 10, 2026
Perfecto gracias
Perfecto gracias
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Michelle B.
Oct 9, 2026
The representative I spoke with was…
The representative I spoke with was amazing! Very informative and helpful his customer service skills were top notch
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Jasp1n123
Oct 6, 2026
Order wasn’t completed
Order wasn’t completed. Infinity required invasive identification method. They charged my card but wouldn’t complete the order. Both sales rep and her manager were not helpful in resolving this problem favorably. Even though it is going to cost me thousands more, I’ll be taking my business to another company. Reported to BBB.
Response from Massage Chair StoreOct 7, 2026
I’m sorry that this situation left you feeling uncomfortable. When the billing and shipping addresses are different, it is our company’s standard protocol to request ID verification as an additional security measure. We take the protection of our customers and our business very seriously. Unfortunately, fraudulent activity is increasingly common, and these verification procedures are in place to help safeguard everyone involved. We completely understand that you were not comfortable providing the requested identification, and we respect your decision. At the same time, we are required to follow our company’s established policies and procedures. Since you were not comfortable completing the verification process, we went ahead and submitted a full refund for your order. We appreciate your interest in our company and regret that we were unable to complete your order on this occasion. We wish you all the best.
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Diane
Sep 23, 2026
This is my third massage chair from…
This is my third massage chair from infinity. I have one in my house in ny and one in my bowling alley for customers to use. The one I just got for my apt in Fla is unbelievable. I’ve been going through some medical issues with my back and my neurologist ordered pt for me. This massage chair actually stretches my back so I feel so much better after using it. Between my pt and the massage chair there is such a difference of how I feel than when I don’t. I love it!!!! It’s worth every penny!!!! The infinity company is the best. In the 19 years I’ve had the one in my business and customers using and abusing I’ve never to this day ever had any issues. I think I bought a new cushion once. The one in my house in ny also have never had any issues. Infinity makes the best product and stands behind their product.
Response from Massage Chair StoreOct 7, 2026
We are so glad to hear that our product is providing you with much-needed relief and aiding in your physical recovery. Knowing that our equipment has consistently delivered comfort across your homes and business over the past nineteen years brings us immense joy. Thank you for your continued trust and for sharing such wonderful feedback about the durability and effectiveness of our items. We are honored to support your daily wellness routine.
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vince
Sep 23, 2026
Great price, great sales staff
Great price, nice chair,really helpful sales rep.
Response from Massage Chair StoreOct 7, 2026
We are so glad you had a great experience with our helpful team, affordable pricing, and comfortable chair. Thank you for sharing your positive feedback with us.
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John V.
Sep 18, 2026
Good chair and great service
I've only had the chair for a bit but it seems to be a good value. There was a minor issue with the chair but their service compensated for it promptly.
Response from Massage Chair StoreOct 7, 2026
We are glad you enjoyed your experience and that we resolved the issue promptly.
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Steve J.
Sep 12, 2026
Worst website ever
Worst website ever
Response from Massage Chair StoreSep 14, 2026
I’m sorry that this situation left you feeling uncomfortable. When the billing and shipping addresses are different, it is our company’s standard protocol to request ID verification as an additional security measure. We take the protection of our customers and our business very seriously. Unfortunately, fraudulent activity is increasingly common, and these verification procedures are in place to help safeguard everyone involved. We completely understand that you were not comfortable providing the requested identification, and we respect your decision. At the same time, we are required to follow our company’s established policies and procedures. Since you were not comfortable completing the verification process, we went ahead and submitted a full refund for your order. We appreciate your interest in our company and regret that we were unable to complete your order on this occasion. We wish you all the best.
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eva K.
Sep 12, 2026
Very easy to communicate my needs
Very easy to communicate my needs, prompt delivery, I was heard
Response from Massage Chair StoreOct 7, 2026
We are glad you enjoyed your experience with us. Thank you so much for your positive feedback regarding our team's attentive listening and swift service.
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