Massage Chair StoreReviews of massagechairstore.com

The salesman was great, the delivery not so much. The sales folks were very patient, while I struggled between 2 chairs. Once I purchased and set up delivery, I have not needed to contact them again. The delivery was a different story. 3 men showed up to carry the 600lb chair. One weighed 100 lbs, if that. They did not have a hand truck or anything to get it from the trucklift into the house. They used my hand truck, which I am positive was not rated for that weight. Once they were at the door to get it into the room, it took them 20 minutes to figure out how to make the turn without removing the doorframe. And this was prior to it being assembled. The 100 lb guy hurt his back, and spent the remainder of the time lying on the floor. The other 2 emptied the bag of screws onto the floor and began attaching the arms. They were nearly done when one said, "we used the wrong screws. These screws are to long, they are for the footrest." I have used the chair nearly every day with no problems. Fingers crossed its put together correctly. There are no weird noises, but it is not a quiet chair. The air compressors are noisy and the ball rollers are very loud. I have to wear extra thick socks because the foot roller pressure is just too hard and there's no way to adjust it. The padding between your sole and the ball roller is very thin. I'm also not a big fan of the air bag compression. It's like being in a giant BP cuff. You are not falling asleep in this chair. It is not as good of a massage chair as the one at my pedicure salon. If it lasts, I will use it and, in a few years, sell it and buy of those.

It worked great for about 6 months, and then it stopped working one day.

The ordering process was simple and easy with ease of delivery. They failed to follow through on their promise of removing/disposing of my old massage chair. After about four months of ownership, one of the rolling arms in the back of the chair broke. After going round and round with getting it repaired, the wrong parts were sent and it's been roughly two weeks and haven't heard a thing on my repair. So, I have a $10,000 massage chair that can't be used. Strongly caution buying a chair from this company. I wished I had purchased it through a local furniture store instead.

Having purchased two Infinity massage chairs from the Massage Chair Store, I can say that although the product seems to be of decent quality, customer support is great until there is a problem with the chair. The second “like new” chair I received had greasy metal parts falling onto my floor the first day I had it, an L track back massager that wouldn’t move after a couple of days and a remote that was almost impossible to see after a week…not to mention the smell of perfume. Initially I was open to getting it repaired which they graciously offered but when the defects starting adding up the concern of being left with a lemon that only had a one year warranty (labor & parts) prompted me to ask for it to be returned. Their response was “you can send it back but it will cost you”. That cost? Apparently almost $1,500 dollars in freight. No conversation, no offers to extend the warranty, nothing. I understand that is their policy, but this wasn’t a matter of not liking the chair. The parts that worked were great but the chair arrived broken in multiple places. What was initially a disappointment with a chair, turned into a disappointment with customer service and now with the company. It would seem profit is more important than taking care of the customer.

Our sales person Rick seemed great and matched me with the perfect chair for my needs-no attempts to sell me what I didn’t need or want. I did my research ahead of time and basically knew what I wanted. However I was also very clear that I wanted honest delivery times and was told that the chair would ship out within the next two days of ordering it and I could expect 2-3 weeks at most for the white glove delivery. Chair was ordered on the 9, but then didn’t didn’t actually ship out until the 16th- 7 days not 2. Got an email from the shipping company on the 19th saying to expect another 2-4 weeks (?!?!?!) for the white glove service to contact me to schedule delivery. I immediately contacted Ruck to ask what the heck was going on. He pointed out that the three weeks wasn’t up yet and to basically have faith. Well folks, three weeks is up. No deliver call, and no chair that I actually very much need for health reasons. This is very upsetting because I was crystal clear in asking about delivery times and that 2-3 week time frame-which included the white glove service is clearly not going to be met at this point. I am angry that I trusted when my gut told me it was all too good to be true.

THe workmen who delivered the massage chair did not know how to put it together. They had to read the instructions and then figure out how to put it together. I am not sure that the leg unit is working at all. And I have no one to contact to make this right. So they got the chair delivered, but I don't think that it is working correctly, and I have no one to contact about the problems with the chair. So I'm stuck with a non working piece of a chair. So not a great experience. SORRY!

I bought a chair with the assurance that they would followup with me and help me with any problems with set up and customization. Now the chair has been here 2 mo and I can't get a response.

we noticed the chair was not working correctly after we tried it out. we called several times and were told someone was going to call us within a couple of days. we did not receive a returned call till two weeks after. they did not repair the chair till three weeks after. we were charged a white glove amount of which they should refund us because no one cared after dropping off the chair. The chair now works and works good. the point of the white glove delivery is to assure the chair works good. all they cared about was making their 260.00. this is not considered to be good customer service.