marriottbonvoy.com is listed under Hotels.
marriottbonvoy.com (marriottbonvoy.com) has 434 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Marcel V.
Long time Bonvoy user. They made a mistake by not applying a free night credit as requested. I tried several ways to discuss with customer service. But, they were inflexible and refused to address. I offered simple solutions to rectify the problem but I was ignored. I'm losing the credits and losing points that I was planning on using on another visit. Big company. Small mind. MV
Hans-Erwin B.
Bin seit Jahren Gold member. Von den beschriebenen Upgrades habe ich noch nie was gesehen. Freundlicher wird man auch nicht empfangen. Jetzt sehe ich viele günstigere Preise bei anderen Anbietern für die gleiche Leistung. Fazit: Das lohnt alles nicht und ist den Aufwand nicht wert
Fiona P.
Marriott Bonvoy and overall levels of customer care is best avoided. After a tine- consuming process after a very bad experience at their Innsbruck hotel, Marriott is one to avoid. The worst aspect was complaints being dealt with, very obviously, by AI with pretend Indian names - a different one each time. There are many descriptions of this which I don't need to put in writing.
Meredith
9 times out of 10 if something is going to go wrong its when we book on the Bonvoy app. Tonight when we checked in to our king bdrm suite, we were asked if we would mind a 2 queen bdrm instead. We definately minded since its not the room we booked and paid for. So they gave us a handicap suite instead. But as I said before, this almost always happens when we book with the bonvoy app. There is no loyalty. We have much better luck with the 3rd party apps. Also, the wifi at this hotel does not work either. Called the front desk, they said they dont know why.
Don S.
It is impossible to use the free night award and customer service was useless when I contacted them about the issue. Bonvoy would be better to scrap it altogether so as not to frustrate their members.
LJ
I booked a stay at Townplace Suites by Marriott in Charlotte- Fort Mill SC. Little did I know that there are two identically named hotels both in Fort Mill. The one I called quoted a $30 rate for a pet overnight. When I arrived I was told that I must have called the wrong one, as their pet fee was $150 dollars- more than the cost of the room. I had no other choice than to pay the fee. The room now cost me $270 for one night. One would expect a nice room for that price. The TV had a completely blue cast- I was told that all the TVs were old, so there was nothing they could do. The sofa bed for my daughter was so worn that she felt like she was sleeping in a hole.. Finally, the most ironic thing was the sofa was filthy with stains. It’s like they charge a $150 cleaning fee, but then never actually clean! Just awful! Very disappointed in what I thought would be a nice place.
cairo P.
One of the best hotel companies, with the absolute worst customer service. We are now at day ten waiting for Marriot member services to post my correct stays and upgrade my status. For reference I’ve “lived” in the Marriott hotel since December 21 2025. It’s now march 5th. I’ve checked out and checked back in and I should have had platinum status right out the gate… wrong ten days later and still nothing. Finally got an email back here is the real kicker. Due to my flying to Germany for 4 days for work, and I stayed in west side of Stuttgart Gm at get this “another Marriot hotel” which you’d think would bolster my points and make them super happy because not only am I living at their hotel at one location I’m choosing to stay at another one of their locations while I travel. So because I stayed at a location for 4 days they said I can only have one or the other posted on the account. Were they going to let me know this? Hell no they weren’t. In fact had I not mentioned anything they wouldn’t have batted an eye. But here we are it’s been 10 days and I still haven’t received my points for my account nor my stays. And yes I’m still not a platinum status even though I’ve lived here for over 70 consecutive days.
Aaron B.
IVR and customer service awful. Can't help me add a second name to a reservation so she can check in first. This should just be on the website in the first place. Why choose Marriott if it's so difficult to make/modify a reservation.
