Marriott InternationalReviews of marriot.com

standard in the uk esp with regards to the executive lounge is very poor. it seems that staff do not even speak basic English or comprehend and certainly do not have the skills it seems to be working in an Executive Lounge, so it is clear they are hired because a friend of a friend. and the staff are all Asian, or from India no white British staff are employed or seen in any of their hotels . they also play music way too loudly in their hotels in the EL, people are working ot trying to talk, , THEY dont clear away and dont seem to kmow what they are doing as apparently they are hired on a temp basis, so they dont care, Marriott HOtels are not what they used to be and whoever does the music list, is rubbish, people want relaxing music , most of are an age that we do not want to be sitting in a nightclub. It isnot clear why there is music at all. Most people who use the lounge DO NOT WANT IT. food is not good at all and they have removed computers, in some , its a 3 stat rating

FOUR POINTS SHERATON NEW YORK FINANCIAL DISTRICT November 23-26 2023 11th floor, two double beds, not much room around beds, but very expensive. There was very poor dim lighting in the room. Only one bedside locker in the room (for three people?) A safe was provided, but no fridge. There was a view of an enclosed cluttered courtyard, scaffolding everywhere. There was a stand for one suitcase by the window, but too dark to see inside a case on the stand unless it was daylight. Very large HD TV, but but no HD channels. Very basic cable with only “second grade” stations and rerun programs, no local channels for news or weather could be found. No hotel information paperwork in room, not even a menu (only QR code) Only three elevators in a very busy hotel, no service elevator so sometimes it would arrive full of hotel staff and piles of garbage bags. Some elevator buttons not reliable. Only one ice machine and one microwave on second floor. Stains on carpet, lampshade falling apart Small bathroom, very little shelf space for cosmetics. Cold water at washstand too hot to drink, hot water too hot to wash hands or face. Shower could not be used because cold water too hot to put your hands under, hot water even hotter. (Temperature exceeded legal limits for NYS hotels) Even water filling toilet tank was hot. Fawcett was defective. We complained several times, on last day hotel admitted there was a problem. Considered using bathtub instead of shower, but drain plug was also defective. Maintenance man finally showed me a trick to get colder water, so could only use it one time in three days for one person. A/C heat not bad but very little air flow. Comfortable beds. We did eventually get about a 20% discount for our inconvenience. However It was th3e first hotel I ever stayed in where I was scared to take a shower because of the severe risk of scalding.

Whenever I travel abroad, I prefer to stay at a Marriott hotel. Of course, if my company pays for it 😀 otherwise I would choose a cheaper option 😀 I guess for their excellent service and clean and comfortable hotel rooms one needs to pay the price. In this regard, they deserve the highest ratings. Wherever you go, whatever country it is, their service and standards are at the highest level. And it is good that this hotel chain is present in so many countries, actually, it is hard to find a country where they don’t have a hotel.

Stayed at their property in San Ramon, california.They claim a 4 STAR rating deserve a -10 rating. Rooms were in poor state ,bed sheets and bed cover were not ironed looked as if they had been slept in.Next day room not serviced even though we had requested it be serviced! When we complained told short of staff and also because of covid rooms not serviced,first night cost around $399.00+ TAXES. better service at motels,stayed next two days at Mark Hopkins(Inter-continental) amazing service! and only $250.00+Taxes! Also at least two other people complained for similar reasons!

The worst vacation plan is to book a Marriott-affiliated hotel. When booking online, all items are charged, but after 3-4 days after payment, more fees will be charged from the credit card almost the same booking price. Jewelry was stolen from the hotel safe at the Cancun Marriott, but they said the safe was open. In Mandarin Guangzhou, a week after leaving the hotel, an email is sent that the guest has stolen the hangers from the room. From the Westin in Rancho Mirage you will find the most horrible front desk staff culture and then the management comes and shows a true behavior , but then you have to be careful what will happen later. For example they will charge room doubles.

Everything was going pretty well until I had to deal with the night desk clerk.. With the red hair or pink who was so aggressive just for asking about extra towels.. She smelled like smoke we thought she was high but it's legal now