Marriott InternationalReviews of marriot.com

I stayed at the SpringHill Suites by Marriott Denver at Anschutz Medical Campus hotel in July 2026. I had booked a single room at a rate of $150 for the night. They charged me $256 for the room and then claimed that I cancelled a room and charged me $262 for that "cancelled" room as well. I have attempted multiple times to get this resolved, but they claim their fraudulent charge is "valid". Every time a call the hotel the manager is mysteriously "... not available today". They never call back. Avoid the Marriott chain if you value your money.

Marriott Corporate Refuses to Hold Deceptive Franchises Accountable Marriott Customer Care refuses to enforce basic brand standards, leaving guests at the mercy of rogue franchise management. The SpringHill Suites Phoenix Glendale/Peoria left a note in my room requiring 11 AM checkout for multi-day Wi-Fi outages, but delivered the note while I was out (I left around 9:30 AM), so it wasn't seen until 6 PM. Enforcing an expired deadline delivered after the cutoff is impossible. When I checked out at 6 PM to work elsewhere, front desk staff threatened to retroactively raise my prior room rates, and AGM Eric Palasios refused to refund the unused night, admitting in writing it was solely for missing the 11 AM cutoff. Marriott Customer Care's response? Closing the case and claiming they can't handle refunds because property management gets the final say. Allowing the person who committed the defect to act as the sole judge is ridiculous. Had to file an American Express dispute to get my money back.

My family and I stayed at the St. Regis Cap Cana for a hosted corporate event, expecting the high standard of safety and service associated with a luxury brand. Instead, we experienced a severe security failure that resulted in the theft of a high-value personal item (a wedding ring valued at $11,265.58) from our room. While my family was away attending an official hotel-hosted event, a major breakdown in room chain-of-custody occurred. The property's subsequent investigation confirmed that six different unmonitored hotel staff members were granted access to our room during that window. While the staff on the ground initially acknowledged the legitimacy of the theft, both the resort’s insurer (AIG) and Marriott Corporate ultimately used standard liability loopholes to deny the claim, stating that because the employees denied the theft and the item was not in the room safe, they carry no legal liability. As a Lifetime Platinum Elite member who has spent years investing significant personal and commercial revenue into the Marriott portfolio, the corporate response has been deeply troubling. Marriott's Corporate Office of Consumer Affairs completely deflected accountability, stating they cannot intervene over their third-party insurer’s legal technicalities and have closed the matter. A premium luxury brand should be defined by guest safety and brand integrity, not boilerplate liability evasion. Because of this complete lack of corporate accountability, I am separating my personal business from the Marriott portfolio, and as an executive, I will no longer recommend or endorse their brands for the corporate events, room blocks, or travel planning under my influence. If you value your personal property, security, or a brand that stands behind its loyalty promises, look elsewhere in Punta Cana.

I have been a patron of Marriott properties for years, but a recent experience exposed a shocking lack of corporate oversight and customer care. After cutting a stay short at a local property due to a total lack of basic housekeeping, the hotel proactively issued partial refunds. I accepted these gestures but never once requested any financial compensation; I simply wanted to voice my displeasure with the room's cleanliness. My business should have been concluded there, but after I completed an official, balanced post-stay guest survey, the property manager launched an aggressive email campaign against me. He was furious about the feedback and crossed severe boundaries by insulting my public-facing medical career. When I escalated the issue, he retaliated by fabricating a malicious narrative to corporate claiming I was "aggressive" with staff to justify banning me from the brand. When I brought this blatant retaliation and character defamation to Marriott Corporate, they were completely dismissive, offering zero accountability or support. Marriott allows local management to weaponize guest surveys and retaliate against honest feedback without consequence. I will be taking my business to hotel brands that actually value guest safety and professional standards.

Mi experiencia con el servicio de reservas de Marriott ha sido sinceramente frustrante. Las tarifas son confusas y poco transparentes, cada página muestra condiciones diferentes y es prácticamente imposible entender qué incluye realmente cada opción. Intentar contactar con alguien para aclararlo ha sido una pérdida total de tiempo: teléfonos sin respuesta, largas esperas y ningún canal claro de atención al cliente. Lo más decepcionante no es solo la falta de información, sino la sensación de abandono como usuario. Para una marca de este nivel, esperaba un servicio mucho más profesional y accesible. Reservar una habitación no debería convertirse en una experiencia estresante.

Expérience inacceptable pour un établissement du groupe Marriott a Cracovie. Nous avons été facturés 1000 PLN pour avoir fumé sur le balcon, sans que cette règle ne nous ait été clairement expliquée à l’arrivée. Les seules indications étaient de petits panneaux peu visibles dans la chambre — insuffisant pour justifier une telle pénalité. Le personnel a été froid et peu professionnel, sans aucune volonté de compréhension. Nous avons subi une forte pression pour payer immédiatement, avec la menace d’appeler la police, alors que nous avions un vol à prendre. Nous avons payé sous réserve uniquement pour éviter de rater notre avion. Par ailleurs, la qualité de la chambre ne correspond absolument pas aux standards attendus : - lit double inconfortable (deux lits collés), mal de dos dès la première nuit - nécessité de demander une couette supplémentaire - expérience globale décevante Ce niveau de service n’est pas digne d’un hôtel Marriott. Nous avons engagé une procédure de contestation et attendons un remboursement. Je déconseille fortement cet établissement.

I am extremely disappointed with the lack of effort and accountability shown by the Marriott Outer Ring Road, Bangalore, in resolving an issue from my most recent stay. The problem relates to incorrect charges applied to my bill, which I raised repeatedly both during and after my stay. Despite flagging this issue multiple times, the response from the management team has been consistently poor. On each occasion, I was told that someone would “get back to me within five days,” yet no resolution or meaningful update ever followed. This pattern has continued since November, with no clear ownership of the issue and no attempt to correct an error that is clearly theirs. What is most frustrating is not just the billing mistake itself, but the complete lack of urgency or customer focus shown in addressing it. For a brand like Marriott, I expected far better service, communication, and professionalism. Unfortunately, based on this experience, I have lost confidence in this hotel’s management and service standards. If I were to travel to Bangalore again, this property would not be on my list of places to stay, and I would hesitate to recommend it to others.

I stood at the Marriott courtyard in Woburn Massachusetts staff was nice and polite but extremely over priced for limited options and not very many options for children. Very noisy and boisterous children allowed to play in bar area where one would like to go in for a drink but after seeing that who wants a drink many behind the scenes fees to say the least when u get to the hotel it’s a whole charge for items not mentioned in the website. They charge a ridiculous 50/night fee for incidentals and after two weeks I’m still struggling to get my fee back as I paid cash for everything for the remainder of my trip. I have left messages for assistance which have gone unanswered which is completely inappropriate so find somewhere else to stay.