Marriott InternationalReviews of marriot.com

I stayed at the Manchester Picadilly Marriott at the end of Oct 2024; the dining experience was farcical! My colleague and I decided to eat in the bar; she ordered a main course and I ordered a starter and a main course; when the food came the starter and both main courses were served together; I explained to the waiter that I didnt want the starter and main course together and I would ask for my main course when I am ready, when I had finished my starter; the waiter said he would leave my main course 'on the bar'; I said absolutely do not do that, and so he said he would ask the chef to 'keep it warm'; again I said that was not acceptable and I did not want it 'kept warm'; when I finished my starter and asked for my main course, the waiter appeared from the kitchen with it very quickly, and unsurprisingly, it was my original meal, now stone cold; the waiter said "but you said the chef was not to keep it warm"; I was close to blowing a fuse at this point and had to point out to the waiter that what I meant was that the chef was to cook me a fresh meal........it was utterly farcical! I complained and the barman came over and said it was 'policy' to serve starters and main courses together in the bar; when I asked why the idiot said 'because its policy'; we travel there quite often and are sometimes there for multiple days in groups of 5-10 people, but now we are staying in an alternative chain hotel so they have lost some serious business; I complained to Marriott and they raised a case and said they would respond in 5-7 business days, which of course they never did.......amateurish, rude, unhelpful and embarrassingly bad! Avoid!

I have been a big Marriott fan and loyal customer for the past 30 years. I have always stayed at Marriott hotels throughout my business career. I lived at a Marriott for 4 nights every week for 3 years when I was commuting to a remote work location for my company. I ran an international team and held all my meeting events at Marriott hotels all over the world. I quickly reached Titanium for Life status and accumulated millions of points. I have had enough points that I can often donate points to my church and to people in the military at the base where my daughter is stationed. I loved being part of Marriott and I trusted the brand. That is why I initially joined Marriott Vacation Club. When MVC announced the acquisition of Sheraton and Westin, every time we took a trip using MVC points, we were told we had to attend an update to learn what was changing at MVC. We were told at every meeting that if we did not reach Chairman level, we would no longer be able to use our points the way we had been. Resorts would be significantly harder to book. I had seen mergers and acquisitions before and I trusted Marriott and I believed what they were saying. But I didn’t really need the extra points, and I could not afford the costs and increased maintenance fees. The MVC salespeople said that was no problem because I could rent out the extra points at a profit that would both pay for the extra maintenance fees and also for the loan amount to purchase the additional points. They said I needed to do this to be able to continue to use Marriott Vacation Club. I trusted the brand. I believed and I purchased more points. I didn’t know how to rent out points, but the MVC salesperson said she knew the perfect partner for me to use where I would get $1.20 per point rented. She was very specific about the amount. She put me in contact with the company and they said yes, $1.20 per point was the standard. I trusted and purchased more MVC points. I gave the rental company 8,000 points as a starter. This was this year (2024). They rented my points at $0.45-$0.50 per point. Maintenance fees plus property taxes plus other fees are between $0.78 - $0.80 per point and increase every year. This was not at all what Marriott promised. It was all a big lie. I complained to Marriott Vacation Club. I sent a registered letter. No response. I stopped paying my maintenance fee and mortgage asking for a resolution call with Marriott Vacation Club. No response from MVC, but Marriott Bonvoy blocked and cancelled my Bonvoy membership. 30 years of being a loyal customer to Marriott Rewards/Bonvoy. Well over a million Bonvoy points were still in my account. All gone. I no longer trust the brand. It has lied to me and now stolen from me and has broken my heart.

URL for Element by Westin hotel in downtown Salt Lake City shows up as Marriott .. strange. Had flight delay, walked into Element for a room about midnight, was told they don’t take “walk-ins”, so “take your phone and make online reservation “ . Did that and got scammed by reservation desk.com (we discovered later). Reception person was absolutely no help, kept telling us we booked thru Expedia (we didn’t), overcharged for room by more than double for a 5 hour stay. No help in resolving what happened- we figured out the spoofed site next day. Requested refund, no; requested receipt, no. Had many extra charges to card unauthorized - which they finally removed. Horrible experience w no relief. Don’t require online reservation without giving a QR code for site or ability to reserve on hotel computer. This looked like a total setup!

I stay at Marriott brands pretty often. They are very customer oriented and usually have a very comfortable bed. The amenities vary, depending on which brand you stay at. Overall, I recommend the brand for a comfy stay.

I stayed at the Residence Inn by Marriott, Jersey City from 09/02/24 to 09/08/24. The staff at reception; April and Ryan welcomed me professionally and pleasantly. Ryan was especially knowledgeable and sorted out all the kinks with my check in immediately. I had initially booked a two night stay and then decided to extend it on the day I was checking in, and I asked to use a different credit card for the extension…. The studio (1505) was clean, the ladies in the breakfast room were very pleasant. The management was responsive to my needs. I would definitely stay there again and would recommend it to any one for short or long stays. CO

The Marriott in Bucharest has an unfortunate location, somewhere behind the Palace of Parliament - huge property. Nothing around, only via Uber. The hotel itself is really nice, but the location here is impossible, does not matter if you are here for business or leisure.

Aún estoy esperando a que me aclaren la factura de gastos, nos cobraron varios cargos que no hicimos en el Bar del hotel. No te responden nunca ni se interesan por tu reclamación. No volveremos a ir.

Favorite Florida Stay. Great location between the intercoastal waterway and ocean. Hotel is clean, quiet, staff is nice, beds are so comfortable, complimentary breakfasts are tasty and the prices are reasonable. We all enjoy the individually wrapped jelly beans at front desk.