Marriott InternationalReviews of marriot.com

I booked Fairfield Inn & Suites Washington DC Downtown through Airbnb and—thanks to an honest slip—selected the wrong date. Within minutes I messaged Jason, the listed co-host, explaining the mistake and asking for a simple date change or at least a partial refund. What happened next? 1. Policy Shield: Jason immediately hid behind rigid “policy,” refusing any adjustment. 2. Airbnb Ping-Pong: He told me to contact Airbnb; Airbnb did reach out, but Jason flat-out denied authorization. 3. Stranded & Charged: I ended up nearly US $200 poorer—jet-lagged, stressed, and paying for a room I never set foot in. After ten years of business travel, I’ve never encountered such tone-deaf, bureaucratic stonewalling. No empathy, no flexibility, not even a courtesy discount on a new booking—just a brick wall dressed up as “policy.” If you value basic decency or customer-centric service, steer clear of Fairfield Inn & Suites Washington DC Downtown (and of Jason’s “support”). Plenty of other DC hotels actually respect their guests; unfortunately, this one clearly does not.

Not a problem with the amenities, but I almost didn't stay for the simple fact that the front desk would not honor the military discount (with id) because I hadn't made a reservation online, nor would she wait for me to book online and then check us in. Rooms small but clean and comfortable. Breakfast not included. Overall, if it hadn't been such a long travel day, I would've gone across the street. I will likely not stop at a Marriott next time.

I stayed at Marriott Lyon cité internationale where the hotel incorrectly charged a city tax for my 7 years old child, who should have been exempt according to French law (children under 18 are not subject to the tax). I contacted the hotel twice, by phone and by email, and received no reply at all. After being completely ignored by the hotel, I reached out to Marriott customer service, expecting some real support. Unfortunately, Marriott simply forwarded my request back to the hotel, which, unsurprisingly, continued to ignore me. This is absolutely unacceptable from a brand like Marriott, and even more so considering I am an elite customer. There is no accountability, no real customer support, and no resolution provided. Completely disappointed by how such a simple billing (<3€) issue has been mishandled.

I stayed at the Sheraton Charlotte in April 2025 and my personal belongings including a Chanel bag and other valuables were taken from my room. I don’t know exactly when they went missing, but the hotel claims nothing was found. Two staff members entered, cleaned and inspected the room after checkout, yet somehow nothing was reported! Hotels has the obligation and duty to report and secure guests personal belongings, not take them. I filed a police report and gave Marriott every chance to do the right thing. As a Bonvoy member, I’m shocked at how poorly this was handled. Sadly, this isn’t the first time. Years ago, my husband had his work backpack including a laptop were stolen from his room at another Sheraton. Luckily, his laptop had an alarm enabled, and the police were able to track down the people who took it. In that case, the hotel staff were eventually caught and held accountable!! these patterns raise serious questions. What kind of business is Marriott really running? I hope corporate does the right thing and properly address this matter !!

I checked in the room and the room was too dirty and the WIFI was not working. The washroom was also not clean. The food they provide also was not good. Overall experience was very disappointing.

I stayed at the Marriott Downtown in Abu Dhabi for a business trip (4 day conference). Despite the rating, it is not that bad. The decor is straight out of the 80s and needs redoing, but the rooms are very spacious and comfortable. They have all of the usual comforts such as sauna, gym and the usual bars if that is what you want. There is nothing special to write home about. The reason for my review is that i pre paid breakfast and managed to miss it on my first day. That is on me, however, the hotel is refusing a refund, and have not offered anything else to compensate in order to make me feel comfortable or at home. They didn't even have the decency to apologise... it was just a 'matter of fact' for them, so i felt as though i was making an issue for them... how inconvenient! The response i received and the manner in which i received it is definitely not 5 star! As a traveler, I feel that the hotel cares about it's profit margin more than anything and that visitors are here to be taken advantage of. It is very disappointing. Whether they mention no refunds for small things like this or not in the small print, it is unethical to charge for services not provided. So although the hotel is 'ok' (definitely not 5 star in my opinion), DO NOT PRE PAY ANYTHING as there is no flexibility. You will not be staying here at your convenience, you will be here at their convenience. I leave here disappointed. I will be informing my colleagues to consider carefully if they wish to stay here. Shame this hotel is just another faceless corporation that doesn't care when things go wrong. Good luck.

We stayed at the Residence Inn by Marriott Albuquerque North and this hotel is awful. It hasn’t been renovated in years, the phones in the rooms and even the main phones at the hotel don’t work. Hotel management doesn’t return calls for months. My recommendation, Stay at another hotel if you can.

I checked in to the Four Points Sheraton Arlington Entertainment District on 12/27 for a 6-night stay thru Jan 2. Wound up having to leave early the next morning due to a family emergency in Alabama and the lazy, stupid woman at the front desk said she would handle it and there was nothing to sign to check me out. She did not and they proceeded to charge me for the full 6-night stay. Tried to speak with the General Manager, Courtney for more than a week and she kept avoiding me. Finally got her on the phone and she basically called me a liar. Said she had no proof I was not in the room and would not refund the unauthorized charges. Idiot woman could have easily spoken with her housekeeping staff to verify the room was vacant, checked her video feed at the front desk which would have clearly shown me checking out with my luggage in tow or confronted the lazy, stupid woman who worked the front desk and failed to check me out in the first place. Sheraton or Marriott Corporate should fire the lot of them IMHO. I am a Marriott Bonvoy Member and carry their credit card as well. Horrible, incompetent and rude service all the way around at this location.