MarmotReviews of marmot.com

I always base my experiences on customer service and quality of product. To be quite frank, they have less than average customer service from my personal experience. I placed an order on 9/1/20. It was supposed to be shipped on 9/2 or 9/3 (as per the purchase order receipt). I called customer service a few days later because I did not receive a shipment confirmation email. It took me two days to get in contact with someone (don't bother writing an email). When I finally spoke with a customer service rep, she was argumentative when I told her my order did not ship on time. She stated there are shipping delays because of COVID-19 and it said that when I made my purchase. I advised her if that is the case, it should not state the complete opposite on my purchase order receipt. She also stated Marmot is a smaller brand and it is tougher for them to keep up because employees have been furloughed. I don't need to hear a sob story. I am paying for a service and that is what I expect, end of story. Don't advertise for promises you cannot keep. Long story short, I was told the order will not ship until approximately ten days after the order was made. Well, that made my decision quite easy..... I will not order from Marmot again. It is unfortunate because they make good product. I'm sure when I receive the items, I will be satisfied and that is why I am giving two stars. But again, as for customer service, they still have work to do....

Super slow and super unresponsive. Not very friendly. Maybe they need a raise or give their jobs to someone who gives a rat

I bought a Marmot Limelight 3P tent a couple years ago. I used it about 3 times and the teardrop plastic window in the rain fly fell out. I contacted Marmot who asked that I send them the fly for inspection. I sent it in November 2019. They emailed and said they would replace the fly under warranty. Multiple attempts since at calling and emailing for updates are unanswered and 10 months later I still don't have the replacement fly so the tent is unusable. Poor quality construction and poorer warranty service. I will not recommend these tents to my camping buddies.

I purchased a pair of Marmot walking shoes from Blacks, with very little wear the stitching came undone on both shoes. I was really surprised that Marmot put such a rubbish upper on vibram soles.

Worst customer service! Wish there is a negative rating. First time buyer for camping gears and was so excited for my 1st camping experience. I chose Marmot because it advertised 3-day free shipping. I ordered a couple of items on May 21, 2020 around 3pm EST but didn't received any tracking info until May 26. So I called the customer service to inquire about the shipping status and it was not shipped yet. So I questioned whether it would be shipped today and I will be able to get them by Thursday. The agent said I didn't read their shipping policy carefully. Under 3-day shipping, it says "ordered received within 2-4 business days". What does it mean? She kept pointing out to the phrase and said i order the after the cut-off time on Thursday so it was technically ordered on Friday which was a business day. When I pointed to that, she changed her word and said it takes 1-2 business days to process and then 3 days for shipping and tried to educate me that I don't understand the policy. I would have ordered them from somewhere else where i can pick them up. I just didn't want to travel in the midst of covid 19 and I trusted the 3 day shipping policy and ordered as I thought I have enough time. They sure know how to cheat customers and don't feel sorry at all. The agent's attitude was very arrogant and she blamed my lack of understanding for their tricky/sneaky shipping policy.

Bad customer scervice. After several long emails from me they finally replied with, the information they withheld, that they use dangerous chemicals in their products that is similar to the now banned PFOA also known as c8. They apparently use the c6 knowing that it could cause cancer and hormonal disruptments in the body, and that it definately does bio accumilate!! PFHxA = c6

i bought a marmot rainjacket years ago and after a year or so the inner layer came off. marmot has a lifetime warranty on their products. therefore i opened a support case on the marmot site. i had to deliver all information and it took a while for marmot to respond. three weeks ago i was informed that marmot would send me a brand new jacket in a similar (actually 30 bucks higher) price range as my old broken jacket. thank you marmot, i appreciate that i love the new jacket

Returns sent January 2nd via Federal Express. Today is January 21st, no corespondance what so ever. Return arrived? Processed? Refunded? Nothing! Absolutley ridiculous. Get with it Marmot!