MarmotReviews of marmot.com

A zipper broke on a coat I had owned for less than 2 years (and used for just 2 seasons). I went to get it repaired and after sitting on hold twice for 30+minutes was discounted from the call center and then on the second call given a brief answer and disconnected again. I also tried shipping the product but would need to pay $25 (I asked for free shipping and was denied) which costs more than it would to just repair myself. Their warranty is completely worthless. Very disappointed that I splurged and bought this brand. You would think a company that prides itself on quality would care more about their customers.

Do not purchase from Marmot. Zero customer service. They used to be a wonderful company with great service, unfortunately when I needed help with my last purchase they do not respond to any correspondence. I am still owed a refund and it is basically theft if it is never processed. I don’t know what has changed within the organization but I am very disappointed.

I have known and worked with Simon for over 30 years. You can’t go past his expert marketing knowledge to assist your business in getting noticed. You want genuine leads that convert then you must talk to Marmot.

I bought two Marmot items recently - a base layer pullover and down jacket. The pullover began to pill almost immediately and the jacket began losing feathers right away as well. Customer service with the company is non-existent. I guess all I can do is not buy any more Marmot products. Which is a pity because years ago they made good clothing. What happened to this company?

I ordered a jacket, got a order confirmation number. Waited 5 days but received no other information. Called them they said jacket was out of stock, and that all the jackets were gone. Told me I fell through the cracks in their system, and she could not help me. BAD! Never will try to buy a Marmot product again.

I’m sad to report that I’m back with worse news since my last review (of the $339 tent I bought that was falling apart that I paid $85 to ship to marmot who I had to constantly follow up with to ONLY get a credit, not a refund). So I used the credit to buy two Marmot 40 degree sleeping bags. They came in the mail and I was SO stoked to try them out that I took with me to a friends ranch and decided to test indoors instead of using her sheets and comforters. Within ten minutes as my wife and I were laying in each of our separate (same exact brand/model of bag) I kept seeing feathers fly up in the air and thought WTH? Turns out my sleeping bag already had a 1.5” opening where a seam never received sewing or glue or the like. I gathered all I could and am now realizing I’ll have to go through to costly and grueling experience of holding marmots hand to get a replacement (after paying to ship this one back) or just sew it up and go ahead and call it a loss as I know this bag won’t last long seeing how it already came with (separate from the unsewn opening) loose threads on stitching that’s necessary to hold the bag together. Shame on you twice marmot. No refunds even with a warranty!

Poor Customer Service. I ordered a tent online with Marmot on 9/10. I have emailed them twice and not received a response. I am currently on-hold, its been 42 mins at this point. Today is 9/21, no shipping notification or communication about delays, etc. I just wanted to know when my tent was going to ship because I am going backpacking in October... but at this point I am just going to cancel the order as I can't trust them to help with any issues that may arise in the future. Very Disappointing. I'll update with more details after I get through... Update: 57min on hold to be told that they did ship it but just didn't send me the tracking information. I still canceled the order and requested a refund because I don't have it... They said they'd reroute the package back to them. Hopefully that's the end of it. Update 2: They sent it anyways. So basically their customer service has done nothing but waste my time...

I placed an order 10 days ago and have yet to receive any shipping/tracking information. The customer service number is answered by a voice message stating that all the cs reps are in a training "to better serve" me. Well, apparently the training goes on for days because every time I've called, I hear the same message. I reached out to them by email yesterday and have not received even a courtesy automated response acknowledging receipt. Pretty sure there is no actual customer service department.