SusanPatricia H.
I love the way these hair extensions…
I love the way these hair extensions feel,using them to go from one colour to another has been a blessing and having fine hair they make such a difference,will continue to use again and again
Customer Service Working Time:9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special CaseMarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.
Markethairextension (markethairextension.com) has 364 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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364 approved reviews, newest moderated first
SusanPatricia H.
I love the way these hair extensions feel,using them to go from one colour to another has been a blessing and having fine hair they make such a difference,will continue to use again and again
Maria
Hair is the worst quality. After you wash it 3 times it starts to matt and get frizzy. It is NOT remy hair. The service is the worst and they replace only on writing a review. it took 70 emails and constant pleading to send my hair. They made me remove my reviews in order for them to send my replacement hair. Total of 3 months. Initially i thought it was good quality until i washed it. so avoid at all costs
Response from MarkethairextensionJul 6, 2020
Dear Maria, We are really sorry about your questions. We exchanged for you as you requested. We are sorry that there maybe some delay recently because of COVID19. Your patience will be much appreciated.
Nassim
Good products and customer service. I recently put through a new order and was worried to get the right product. I recieved good communication through email and recieved the correct product which I am happy with. I have been a customer for 1 year now and before sometimes there were delays in the email responses but I have seen it has also improved and they are very responsive now.
Jamie
So far my experience has been less then ideal. Right off the bat I felt mislead as I was under the impression it was a Canadian website and company. I didn't find out till after I ordered that the orders came out of China. Soon as I found that out all my excitement was gone. Another flag to me is that no matter when you go on the website they always have a so called " sale " on that looks like a great deal but in reality the price we are paying is the real price and they just put the sale on to look like we're saving $300 give or take. Soon as I found out that it was coming from China I emailed to cancel as they don't have a phone number where you can get through to any real customer service. Didn't hear back for close to a week and they didn't even acknowledge my request just said they are trying to speed up the process. The extensions had not even been processed yet so they could have cancelled it. I needed these for a wedding early July and the extensions have not even shipped from China yet and I can't get any updates. I'd bet money it's going to take probably 3 months by the time these arrive if they do at all. Totally regret this purchase and I honestly didn't know that companies in China could operate under a .CA web address so now I'm going to have to be even more diligent. My advice: save your money , coming from China these won't be high quality and if you live in Canada or the US prepare for a VERY long wait even though the website says it should take about the same shipping time as domestic. On a sidenote I ordered Sunglasses in the middle of the Pandemic which also came from China and they were literally on my doorstep in less then 24 hrs.
Response from MarkethairextensionJun 29, 2020
Hi Ashley, i am really sorry for the problem, because of the Canada post office is overload due to the Convid-19 now, so the the standard shipping delay, but now we have optimized the standard shipping, we have changed a new shipping partner and have fixed the delay problem, now the standard shipping method is fine now, if u need the hair urgently i suggest you to choose the express shipping method which is faster. Kind regards, Jack Market Hair Extension
Julijana V.
Ordered lightest blonde 1gram micro loop extensions, pliers and 1000 pcs of silicone links. Everything got delivered in 12 days. Lovely hair, even lighter than on picture which is great. Will order again, great experience.
Miss L C.
EDIT: They just reported my review for giving a genuine review!beware! They cant reply to my emails bit can report my review?! One of the worst companies I have ever dealt with. Ordered my extensions on the 19th of April and paid for 2-10 day delivery. A month later and I have not recieved. Tried to do their chat service, always get a guy called "Tony" and he genuinely sounds like a robot. Doesnt come up with a valid answer for anything I asked. Have started a paypal claim against them as I have very little choice at this point. €70 down the drain,will never order again and will never recommend
Response from MarkethairextensionMay 17, 2020
Hi Miss L C sorry to see your problem, please email us [email protected] and we will be happy to help you and help to resolve your problem, if the parcel is lost, we will reship it to you, pls don't worry! Kind regards, Jack Market Hair Extension
Amy H.
Ordered 3 hair pieces totalling just short of £100 only to have them lost in the post. Tracking info on their end said it had been delivered but I had no parcel. I asked for more accurate tracking but they could not provide me with any more details and told me to wait it out. Months down the line and a few online chats later I’ve given up and am £100 down. It’s a shame because I’ve ordered from them before and receive good quality pieces but the poor customer service has completely put me off reordering again with the risk of loosing that amount of money, it’s not worth the risk. They even had the audacity to follow up months later asking about the quality of the hair that I didn’t receive! I have emailed you within the past few days and not had a reply yet. Order EN6690176841H. I’m happy to edit/delete the review if the issue is solved.
Response from MarkethairextensionMay 5, 2020
Hi Amy sorry to see your problem, please email us [email protected] and we will be happy to help you and help to resolve your problem, if the parcel is lost, we will reship it to you, pls don't worry! Update:Hi amy,i have checked the order has been shipped and delivered by royalmail within 3 days , the tracking num is GV092332151GB, do u have called the royalmail for the details? Kind regards, Market Hair Extension
Carol W.
Worst of the worst please do not order from this company they are a scam